Information Technology Administrator (IT Administrator)
INTEGRA Publishing, BEIRUT – LEBANON
مجموع سنوات الخبرة :20 سنة, 2 شهرين
A company specialized in publishing newspapers and magazines such as
AlBalad, Ewaseet, Layalina Magazine, Star Magazine, Marie Claire Arabia
Magazine, Gala, Fortune. In addition to online news and listings;
Albaladonline.com & waseet.net. Recently the company launched its own radio station; Sawt El Balad.
Duties:
•Assist in the planning, designing, documentation, and implementation of various systems to include desktop PC's, servers, network equipment, and software applications.
•Monitor and maintain the use of the library's photocopiers and printers.
•Develop, maintain, and monitor procedures for all server backups.
•Monitor, plans, and coordinate the distribution of client/server software and service packs.
•Make recommendations for new equipment and services to purchase and work with various vendors for procurement.
•Perform on-site and remote technical support.
•Assist in the organization and inventory of all hardware and software resources.
•Maintains excellent communication with the IT Manager on all tasks and projects.
•Create and maintain good technical documentation.
•Provide emergency on-call support on a rotating schedule.
•Installing new users on call manager and configuring agents on contact center (Call Center)
•Monthly reports for call usage to each user.
•Weekly broadcasting on WhatsApp for Waseet issue.
•Weekly uploading Waseet issue on Facebook & Boosting
A company specialized in hardware, software solutions & Networking
Duties
•Install and configuration computer systems.
•Diagnose and solve hardware/software faults.
•Log customer/employee queries.
•Analyze call logs to spot trends and underlying issues
•Provide support, including procedural documentation and relevant reports.
•Assist staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.