Cisco Cloud Support
Estarta Solutions
مجموع سنوات الخبرة :3 years, 3 أشهر
Provided technical support to Cisco clients and business owners of WebEx platforms via
service desk & phone queue. I was selected as the CX Satisfaction champion.
Participated in group brain storming sessions to trouble shoot critical client cases.
Assisted in creating case scenarios templates as a reference manual for new cases handled
by TAC engineers.
Provided technical support to OSN users. Gave OSN content recommendations and promoted OSN packages.
I achieved First Contact Resolution Champion
Handled JollyChic account customers and attended to all their needs from product knowledge inquiries to operational support.
Achieved Quality Champion
Responsible for the women’s section at Bassini. Helping customers to be more fashionable 😉
And achieving monthly sales targets