حمزة النمر

Established the shared services IT department serving the SIRC group, developed the strategy and operating model.
Hired the team and built up the IT foundation.
Implemented SAP ERP for the group and 2 subsidiaries.
Built up the company's IT infrastructure for the 17 floor tower (Data center, network, servers, AV and low current systems)

- Lead IT and OT teams
- Restructured the IT and set the SOPs,
- Made risk mitigation and transformation roadmap.
-Implemented a control system to track the IT progress, compliance and performance
- Developed and implemented several tools internally by utilizing the SharePoint and power platform.
- Lead the team in implementing several cybersecurity initiatives and got ARAMCO cybersecurity compliance certificate CCC for the company.
- Utilized the GSM subscription and saved 500, 000+ a year.
- Lead the OT team to maintain, upgrade and restored the 3 plants' control systems without AMC.

Leading the digital transformation program for the manufacturing in Savola Foods Co.
Developed several assessments to measure the digital readiness.
Assessing 13 plants in 7 different countries.
Setting the vision, roadmap and plan for the smart factory.
Leading the technology partnership program.

Supporting, and administrating the sales/distribution systems (Oracle/Salesbuzz) in the group's distribution BU.
Working with sales automation team to study and roll out new modules in regular basis based on business needs.

Establishing the IT department in the new Joint Venture (IFI Co.). The goal is to define the requirements and deliver them within the budget and according to the standards and time frame. That covers IT Infrastructure, Applications and Business Intelligent:
- Analyze and study the current systems in savola's companies.
- Analyze and study the plans of the new JV project
- Defining the business needs
- Prepare the plans, charters, CAPEXs ...etc
- Tendering and contracting.
- Follow up and coordinate the implementation
In addition to supporting the ERP applications in use while building up their reports in BI.

Infrastructure: Cisco
Applications: Oracle ERP (P2P, Inventory, OPM)
BI: SAP BO, QlikView

Supporting, analyzing, and administrating the handheld sales system (HHT) for about ~150 salesmen and 40 users. It also includes implementation of new projects to cover different business areas and integration with other systems like Oracle Receivables and BI.
- Analyzing and executing HHT system new updates and modules.
- Coordinating the integration between the HHT systems and Oracle.
- Single point of contact for the users (Sales and Marketing).
- Preparing MIS reports for all users from supervisors to higher management.
- Monthly reporting for Sales KPI’s.
- Hardware purchasing and inventory management.
- Planning and implementing the GPS module with the current HH sales system.
- Change management: preparing manuals, videos, presentations and documents to share the knowledge and insure the common understanding for all.

The role focuses on managing small to medium-scale IT-based projects at different phases, from RFP formation, to Proposal bidding, Project Implementation to Operations & Service support. Core expertise focuses in IT Management, Staffing, Training, O&M, Implementation, and Project Management. The projects vary from AVL (Tracking Systems), Command & Control, Call Centers, GIS systems to system integration.
Main Duties:
- Assist the CEO establishing Project Management Office and Customer Care Department and implementing their Strategies;
- Work with different clients and different project managers to plan, execute and deliver several IT projects;
- Ensuring necessary actions are undertaken by different teams’ members;
- Support systems analyses: design documents, testing procedures & systems customization and integration;
- Maintaining the quality of developed solutions(user acceptance testing, software documentation, system analysis);
- Ensuring business plans deployed accurately;
- Build-up the knowledge base for the PMO and provide training, mentoring and coaching to personnel to increase their competence and skills;
- Conduct post-project reviews to document the lessons learned and improve the project management process;
- Managing the finance and cash flow of different projects.

- Assist the CEO for starting Customer Relationship Department and implementing its Strategy;
- Responsible of all business cycle including: sales, pre-sale, system development and implementation, customer care, invoicing and collection;
- Ensuring necessary actions are undertaken by different teams’ members;
- Attending client meetings, maintaining and expanding relationships with existing clients;
- Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions;
- Answer the clients’ questions and ensure their problems are resolved (conduct follow-up tasks);
- Coordinate regular meetings with CEO and Service Line Managers to review progress with our clients;
- Work together with project managers and system developers for solutions development, implementation and quality assurance;
- Ensuring business plans deployed accurately
- Ensuring that the CRM System is populated with all required information
- Managing the finance and cash flow of different projects

- Using Financial Statement Generator to customize Finance Department's reports.
- Using Discoverer and TOAD to create and customize reports for different departments.
- Searching the internet and metaLink for new technical and functional enhancement in Oracle R12.

- Sub-contractor with ARAMCO
- Answer Help Desk calls (ARAMCO staff) and respond to their inquiries and software related issues
- Troubleshoot hardware / software on users’ machines remotely
- Opening and following up trouble tickets (using Remedy system)
- Troubleshoot users’ connection to internet

-Developing a computer system handling employees information and produce management report (Human Resources Information System).
-Developing a Headcount System that generates customized reports for company headcount (KSA, Jordan, UAE, Egypt).
-Coordinating with other departments’ managers to create the induction book.
-The power user for recruitment using bayt.com (scanning CV, posting job requests, contacting candidates).
-Analyze the current Payroll System used by the company.
-Recognition of Service Award after finishing the seven months training program.