Head of Program Delivery
Tuwaiq Academy (SAFCSP)
Total years of experience :16 years, 3 Months
Establish program plan in collaboration with CEO and effectively oversee implementation of boot camps, short courses, live online courses, and events. Adhere to organizational goals and objectives while managing programs and activities. Facilitate strategic direction of organization by creating new programs and ensuring flexibility to learn new skills.
Offered leadership insights in formulating budget and operating plans for program with concentration on cost reduction, projected expenses, and resource optimization.
Analyzed program effectiveness and identified areas of improvement by introducing specific evaluation methods.
Supervised cross-functional team and kept optimum productivity levels to assure timely execution of assigned tasks.
Spearheaded operations to achieve set goals involving customer satisfaction, safety, quality, and team performance.
Coordinated in attaining project objectives by applying and controlling changes and interventions.
Simplified project-related communications with stakeholders for key decision-making regarding complex issues.
Prepared detailed program status reports across complete life cycle to keep stakeholders informed of any changes.
Administered activities concerning recruiting, hiring, and directing junior managers and co-workers to guarantee maximum working hours’ coverage and work productivity.
Devised, implemented, and oversaw more than 25 boot camps, including over 40 instructors, 13 account managers, business associates, engagement leads, and approx. 1, 000 students in 13 different regions of Saudi Arabia.
Built and nurtured strategic partnerships with IBM, Google, Oracle, AWS, Alibaba, Big Nerd Ranch, HyperionDev, and Bamboo Geeks while collaborating with CEO to identify opportunities for new revenue streams.
Organized and delivered boot camps in-house, resulting in ~45% economic sparing from program assigned budget.
Led efforts to hire and recruit over 50 local and international instructional team members, including Business Development Managers, Project Managers, COO, Instructional Designers, etc., to streamline workflow.
Delivered exceptional services in managing complete business in Saudi Arabia and further expanding in Middle East. Steered business functions related to launching Saudi entity from business objective, legal, financial, and HR registration. Developed new business strategy and go-to-market objective, operations, governance, performance measurement, and management, providing roadmap for business. Monitored local market’s daily operations concerning marketing, admissions, classroom experience for education programs, student outcomes (helping our grads find jobs), campus facilities, along with creating team involving local instructors and maintaining alumni network of raving fans.
Piloted strategic initiatives and executed new markets entry from due diligence and set up.
Prepared, executed, tracked, and reported quarterly budgets and key objectives, including funnel, conversion rates, student satisfaction, team bandwidth, revenue, costs, and product design.
Identified staffing requirements and hired, trained, and directed high-potential contributors.
Upsurged team ability to attain success by evaluating performance, devising development plans, and driving metrics.
Specified resource requirements, established organizational goals, and conducted strategic decision-making by partnering with General Assembly's senior management team and department heads.
Yielded 90% NPS in 2020 highest among 32 GA campuses; appointed and recruited more than 200 local and international instructional team members.
Oversaw more than 2, 500 graduates with average of 75% NPS and headed delivery of over 85 cohorts in coding, UX, data science, data analytics, digital marketing, and product management.
Defined vision/targets and provided insights for scaling education operations across Kingdom. Amplified team performance and productivity by spearheading instructor management team, student experience team, and campus operations team.
Planned Saudi-specific training programs to onboard, develop new instructors, and enhance employee performance.
Assured hiring top experts for instructional roles, including data, coding, design, leadership, and marketing, by sourcing and mentoring promising industry professionals.
Ensured high accuracy and integrity within operations by overseeing professional behavior, retention, and continuing development of instructors, students, managers, and leads.
Coordinated with Regional Director and Global Director of Instruction and Student Success to estimate instructional team needs and deal with costs.
Responded to issues/concerns and aided in the continuous growth of instructors by evaluating instructions and delivering tutoring feedback.
Supervised instructor’s and student’s operations, instruction quality, facilities, and all campus operations in KSA.
1. Line manage the full team of TLCs to achieve the goals of the CIP and contractual requirements, ensuring that Coaching and training needs of ACT Trainers are identified, developed and delivered to a high standard consistent with stakeholder requirements.
2. Performance manage the TLC’s on a day to day basis.
3. Schedule regular 1:1 meetings with all direct reports to monitor progress against the CIP, contractual milestones and key performance indicators.
4. Oversee the assessment by the Teaching and Learning Coaches of each member of training staff on content knowledge, teaching ability, technical knowledge, “will” (dedication to the job), and the associated personalised coaching and training plans of trainers.
5. Support and direct the assessment of training staff content knowledge, work ethics, and effectiveness in fulfilling the responsibilities of their position.
6. Mentor and support the training of staff on subject knowledge for services they provide, technical skills, time management, and any other relevant areas indicated by the coach;
7. Assess the progress of staff against key performance indicators on a Semester basis; and share findings.
9. Work closely with the ILEI senior management team to develop and deliver the strategic objectives of the CBC project with specific leadership responsibilities for teaching and learning.
10. Promote and advance an agenda of academic excellence.
11. Evaluate the implementation and impact of professional development and training, for continuous college improvement.
12. Work closely with other members of the team and provide regular updates and report on progress against agreed targets and actions.
13. Develop, promote and engage with all teaching staff in innovative methods of sharing good practice and the sharing of resources.
14. Ensure that documentation used supports teaching, learning and assessment meet defined standards.
15. College board member.
Responsibilities:
• Training, coaching and mentoring staff to ensure smooth adoption of existing/new program.
• Supporting teaching staff to improve and achieve outstanding teaching and learning practice by utilizing a range of coaching and training methods.
• Undertaking lesson observation and the creation of aligned action plans.
• Administering performance reviews to evaluate each participant’s progress.
• Assessing training needs through surveys, interviews with employees, focus groups and consultation with managers.
Achievements:
• TVTC approved trainer for Capability Building Contract.
• Designed a Foundation Year Program (English, Math, Physics, IT, & general studies) for Alhasa College of Technology.
• Co-Chaired the Curriculum Review Working Group.
• Contributed in designing coaching & training SOPs.
Responsibilities:
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.
• Reviewed and edited all training materials for accuracy and policy compliance.
• Evaluated the effectiveness of training programs and recommended improvements to upper management.
• Alternated training methods if the expected improvements were not reached.
Achievements:
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
• Developed surveys to identify training needs based on projected production processes and changes.
• Delivered a wide variety of courses including topics on communication, team building, business English, motivation, and general management.
Responsibilities:
• Supervised and supported instructors in providing initial orientation and training.
• Arranged and conducted professional development workshops during the academic year.
• Conducted regular meetings with TVTC & college senior staff to coordinate and implement plans, ideas, and innovations.
• Organised & managed curricular & extra-curricular activities.
• Integrated technology into learning with Smart Boards, iPads, and computers.
• Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Achievements:
• Selected as director of the year 2016.
• Increased students’ retention ratio (40%) and new students’ acceptance ratio (30%).
• Established Self Access Center (SAC) that resulted in increasing reading & educational games awareness.
• Modified curriculum for an English Language Learners and several Special Education Students in the regular education classroom by translating the concepts or explaining the concepts in simpler steps.
• Developed new process for employee evaluation which resulted in marked performance improvements.
Responsibilities:
• Educated hundreds of students in the basics of English grammar and conversational speaking.
• Created monthly academic status reports based on in-depth student evaluations.
• Assisted department head in establishing daily schedules, curriculum and ESL activities.
• Coordinated communication between students and college administration to create an effective and culturally-sensitive learning environment.
• Developed and taught a curriculum to improve students' conversational abilities.
• Gave one-on-one attention to each student while maintaining overall focus on the entire group.
• Administered and graded tests and assignments to evaluate student progress.
Achievements:
• Most talented teacher award.
• Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
• Improved instruction methods by using a variety of assessment tools and strategies.
• Attended workshops to learn about student motivation and engaging learning activities.
Responsibilities
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
• Evaluated feedback for each session delivered.
• Worked directly with Head of Professional Development Unit to achieve professional growth and improvements.
• Taught General English & ESP courses up to 20 hours per week.
Achievements
• Teacher of the month award.
• Increased exit test score for students in ESP (25%) by implementing creative coursework into the curriculum.
• Developed new process for observation which resulted in marked performance improvements.
Responsibilities:
• Taught General English, IELTS, TOEFL and ESP to individual students and to employees of SABIC, Saudi Oger, and ARAMCO.
• Supported management and sales teams in achieving targets, resolving problems and introducing new products.
• Provided training to staff and presentation to companies' representatives.
Achievements:
• Increased students' retention rate in different levels (50%).
• Increased sales in 2011 (30%) by adopting different strategies.
• Increased IELTS & TOEFL score (20%) by implementing a practice based curriculum.
• Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
Responsibilities
• Assisted in teaching Bio-Science to master students.
• Conducted basic and applied research on resistance of Bacteria.
• Collected and analyzed biological data about relationships between organisms and their environment.
• Carried out quality control assessments.
• Attended industry conferences to broaden knowledge.
• Ordered laboratory equipment and supplies.
150-Hour Advanced Diploma in Education Studies
