حمزة بن دحمان

Call Centre Agent with ECCO GULF in Ahlibank Qatar.

- Providing advice, information and, assistance to callers.
- Attempting to resolve all enquires on the first contact with the caller.
- Dealing with a customer’s queries, requests, orders, and complaints.
- Following up on customer’s cases and arranging a call-back.
- Research required information for callers.
- Identifying and escalating priority issues or customer complaints.
- Sending emails to clients answering their enquiries.
- Taking ownership of all calls and queries answered.