Area Sales Manager
Kohler
Total des années d'expérience :8 years, 9 Mois
Monitoring the distribution network of seven distributors in the assigned markets of Qatar, Kuwait, and Oman.
Setting up and executing yearly business plans for each distributor, and evaluating performance and achievement of yearly targets.
Assisting distributers’ sales teams with commercial and technical inquiries.
Providing training on current and novelty products.
Tracking quotation pipelines and evaluating project confidence levels, expected order dates, and related feedback provided by distributors’ sales teams.
Arranging regular visits to distributors’ showrooms.
Replenishing distributor stock and showroom display products.
Establishing and maintaining contacts with local developers, contractors, consultants, and designers.
Increasing the market share and assessing opportunities for new distributors in the assigned markets.
Supporting Global Projects and Specifications (GPS) associates during project specification stages.
Participating in weekly functional group meetings, and presenting updates on order bookings.
Providing supply chain and plants with monthly and quarterly order forecasts to meet projects’ short term delivery lead time.
Coordinating with Customer Service associates to ensure that credit notes and claims are acknowledged and evaluated in a timely manner.
Reporting to the Regional Manager and Middle East Commercial Director.
• Identifying and developing new business opportunities with new and current clients.
• Working closely with sales and estimation team to identify market’s requirements in terms of brands, price range and implementing them during projects pricing.
• Coaching and Assisting the Sales force to develop their technical knowledge and brand differentiation ensuring more flexibility and market coverage of small and mid-sized projects.
• Implementing targets and initiatives for the sales team along with ground-support enabling them to generate more leads, close deals, and achieve sales targets.
• Maintaining high customer satisfaction indexes when liaising with the after sales team ensuring proper installation and commissioning to maintenance and after Sales.
Preparing action plans and fixing short and long terms sales goals
• Conducting monthly meetings with the sales team and discussing sales action plan
• Supporting Sales team with projects information and contact details to ease their access to
project sites and reaching decision makers.
• Reviewing and approving Purchase Orders and negotiating discounts with suppliers.
• Following payment with clients and reporting to the Director of Operations
• Prospecting the market and conducting cold calls in the hunt for projects and developing
required intelligence about targeted leads.
• Preparing and following-up sales quotation while insuring efficient negotiation.
• Negotiating terms and agreement and closing sales.
• Assisting designers during design stage and equipment distribution.
• Coordinating with the procurements, logistics and factory production department
• Inspecting site during handover of equipment and material.
• Meeting and guiding the whereabouts of daily customers through their visit to the showroom.
• Maintaining and developing relationships with existing customers
· Maintain a follow up process of all the vehicles from reception to delivery through the
Dealership Management System (DMS),
· Dismantling the operational process of the after sales and conducting a research aiming to
tackle the customer dissatisfaction indexes and suggest solutions, as part of Alpha Ford
development strategies.
Master Degree in Communication, Carthage University, Tunisia Thesis Title: “Communication and its effect on customer satisfaction: the experience of the after sales.”
July 2011 National Fundamental Licence Degree Domain: fundamental english Carthage university
Scientific Baccalaureate: Economy and management Establishment: Habib Thameur high school of Bizerte.