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Hamza Edelbi, PHYSICAL EDUCATION TEACHER (PE)

Hamza Edelbi

PHYSICAL EDUCATION TEACHER (PE)·ELS – European Lebanese School,

United Arab Emirates

Bachelor's degree, BUSINESS MANAGEMENT

Work experience

Total years of experience: 11 years, 8 months

PHYSICAL EDUCATION TEACHER (PE)

October 2023 - January 2026

ELS – European Lebanese School,

Beirut, Lebanon Hybrid

October 2023 - January 2026

• Deliver physical education lessons while promoting teamwork, discipline, and healthy lifestyles.
• Organize sports activities and supervise school competitions and events.
• Maintain student performance records and ensure a safe learning environment.
• Coach school sports teams including football, basketball, and athletics.

Company industry:
Accounting

SENIOR OFFICER

January 2022 - November 2023

United Nations High Commissioner for Refugees (UNHCR),

Beirut, Lebanon Hybrid

January 2022 - November 2023

• Supported operational procedures aligned with refugee protection standards.
• Facilitated issuance of travel and identification documents.
• Maintained accurate case records, reports, and confidential documentation.
• Coordinated with internal departments and external partners to ensure timely support.

Company industry:
Non-profit Organization

customer support representative

January 2022 - December 2022

UNHCR

Beirut, Lebanon

January 2022 - December 2022

Company industry:
Administration Support Services
Job role:
Support Services

CUSTOMER SERVICE & FRAUD OFFICER

January 2019 - December 2021

Bank Audi,

Beirut, Lebanon Hybrid

January 2019 - December 2021

• Managed inbound and outbound customer calls while maintaining high service standards.
• Assisted customers with banking inquiries, card services, transactions, and digital banking support.
• Investigated fraud cases and disputed transactions in compliance with banking regulations.
• Resolved customer complaints efficiently and maintained accurate CRM records.
• Achieved service quality, call-handling, and customer satisfaction targets.
• Identified cross-selling and upselling opportunities for banking products.

Company industry:
Banking

Customer Service Agent

January 2019 - December 2019

Bank Audi

Beirut, Lebanon

January 2019 - December 2019

Solving customer problems

Company industry:
Retail & Wholesale
Job role:
Banking

RETAIL BANKING COLLECTION REPRESANTATIVE

January 2018 - December 2018

Bloom Bank,

Beirut, Lebanon Hybrid

January 2018 - December 2018

• Negotiated repayment plans and recovered outstanding balances professionally.
• Maintained accurate records of customer communications and payment follow-ups.
• Conducted account research while ensuring compliance with banking policies.

Company industry:
Banking

SALES & ACCOUNTING ASSOCIATE

January 2016 - January 2018

2H Fashion Wear,

Beirut, Lebanon Hybrid

January 2016 - January 2018

• Assisted customers with product recommendations and purchasing decisions.
• Managed cash handling, transaction recording, and inventory documentation.
• Supported store operations while maintaining excellent customer service.

Company industry:
Fashion Design

Collection Agent

May 2017 - July 2017

Blom bank

Beirut, Lebanon Hybrid

May 2017 - July 2017

Company industry:
Banking
Job role:
Quality Control

Sales

June 2014 - July 2016

2h fashion wear

Beirut, Lebanon

June 2014 - July 2016

Communication

Company industry:
Sales Outsourcing
Job role:
Sales

Education

Lebanese University

January 2017

January 2017

Bachelor's degree, BUSINESS MANAGEMENT

Lebanon

Business administration

December 2016

December 2016

Bachelor's degree, Management

Lebanon

Skills

Soccer Player
Expert
Soccer Player
Expert
KPI
Intermediate
KPI
Intermediate
Banking
Expert
Banking
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Communications skills
Expert
Communications skills
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
CSR
Expert
CSR
Expert
Customer Service
Expert
Customer Service
Expert
Problem Solving
Expert
Problem Solving
Expert
Data Management
Expert
Data Management
Expert
PE
Expert
PE
Expert
CRM software
Expert
CRM software
Expert
Claims Resolution
Expert
Claims Resolution
Expert
Customer Retention
Expert
Customer Retention
Expert
Call Center Management
Expert
Call Center Management
Expert

Languages

English
Expert
Arabic
Native Speaker