IT Engineer
Contracting & Construction Enterprises (CCE)
Total years of experience :16 years, 4 Months
Saudi Aramco and the Dow Chemical Company, the leading specialty materials company in the world, have formed the Sadara Chemical Company (Sadara), a joint venture that will construct, own and operate a world-scale integrated chemicals complex in Jubail Industrial City II, in the Eastern Province of the Kingdom of Saudi Arabia.
As an IT Engineer my job is to provide IT Based Solutions, Monitoring, Assigning tasks accordingly to IT Team, Maintain and Track all activities within Operation and Maintenance Dept. (OMS Dept.) and preparation and submitting of monthly reports on behalf of OMS Team at SADARA TEMPORARY FACILITIES PROJECT.
Working as a Freelancer since June, 2012 and providing IT based solution services to businesses & individual clients. Which includes network solutions, administrative tasks, customer services and research based activities.
Print Point is based in Wah Cantt, Pakistan, it is from here we offer document Printing / Copying and supply a range of design & print services.
Worked as a Project Coordinator and representative of SSC Ltd. with CCE at JER - Jubail Export Refinery, SATORP Project, Jubail for the Installation & Extraction of sheet piles job.
Worked as Customer Services Officer. My responsibilities included trouble shooting, technical support, Product Information to the customers landing on Contact Center ensuring that their issues are resolved swiftly and professionally in the line with agreed service levels. Tracking and follow up of the Service activation and Fault rectification requests with company's internal offices till closure of the loop. Maintaining high level of customer satisfaction throughout the process from the 1st call to complete problem resolution and provide complaint reference for future correspondence to the customer. Register all the complaints, queries and suggestions of customers in the System, take complaints when needed and to avoid unnecessary complaint logging. To provide FCR (First Call Resolution) by taking ownership of the complaint/ information. Participating in the Shift meetings held daily by the Shift supervisors, while it was also necessary to attend any training session/ refresher course being conducted by the Management.
* Member of the group that won the intercampus speech competition held at COMSATS Lahore. * 2nd Position Holder in speech competition held at COMSATS Wah Cantt
