Customer Service Officer / Admin Assistant / Website Administrator
Dr. Soliman Fakeeh Hospital
Total des années d'expérience :8 years, 5 Mois
● Oversight of patient management objectives & incident escalation process.
● Convey clinical, technical, & financial patient issues to appropriate support group.
● Steer data collection efforts oriented towards improving client experience by using call logs.
● Providing both in-person and remote support by answering inquiries and concerns.
● Assisting patients with booking/canceling appointments.
● Providing online support for issues regarding the online booking.
● Facilitate weekly and monthly meetings via sending meeting invitations with their agenda, as well as taking meeting minutes.
● Create files for new staff and guide them through the process of attending orientations in various departments.
● Arrange interviews for potential candidates.
● Coordinate with enterprise executive board & administration to lead digital strategy management.
● Ensure web-content, documents, & resources for both internal & external use are consistent with departmental governance policy.
● Assist with organizing workflow during all phases of events; This includes creating feedback questionnaires, registering attendees, and oversight of optimum workflow at times of events.
● Facilitating meetings and taking meeting minutes at the CEO office.
● Coordinated with professors of the School of Humanities to enhance teaching and testing methods for students.
● Conveyed performance reports to professors via meetings and digital records in Blackboard Education Systems.
● Provided weekly office hours to offer extensive feedback to students on assignments and projects.
● Liaised with department leadership, educators, and students to ensure course learning methods are effective.