Muhammad Hamza Khan

• Designed and built Kubernetes and Docker Swarm-based platforms from scratch: developed Helm charts,
configured CI/CD integrations, defined resource/placement strategies, managed PVCs, and integrated
certmanager, MetalLB, Prometheus stack, and ingress controllers for scalability and resilience.
• Managed containerized applications across multi-environment clusters (Kubernetes, Rancher, Docker Swarm,
Helm), ensuring high availability, fault tolerance, and secure deployments.
• Designed CI/CD pipelines for mobile (iOS/Android) and containerized apps automating build, test, and deploy
workflows with SonarQube/Snyk security scans and QA regression testing.
• Architected and deployed microservices on AWS ECS and serverless workflows using Lambda, API Gateway
(REST/WebSocket), DynamoDB, and S3 for event-driven, real-time applications.
• Built observability stacks (Grafana, Prometheus, Loki, OpenSearch, cAdvisor) with proactive alerting and
centralized log management via Logstash.
• Deployed and maintained highly available Redis Sentinel and MariaDB Galera clusters with MaxScale for seamless
failover and zero-downtime

• Designed and implemented Amazon Connect contact flows integrated with Salesforce Service Cloud Voice,
enabling intelligent call routing, screen pop with customer data, and automated case creation.
• Built a voicemail-to-email automation system using Amazon Connect, AWS Lambda, S3, and SES, delivering
secure call recordings to agents via email with pre-signed URLs.
• Developed event-driven integrations using Amazon EventBridge and AWS Lambda to synchronize Amazon
Connect call events with Salesforce (VoiceCall, Case, Contact).
• Implemented IVR workflows with business hours logic, holiday handling, multilingual prompts, queue wait-time
routing, and GDPR call recording consent.
• Automated call logging, voicemail tracking, and customer record linking in Salesforce
• Configured CloudWatch logging and monitoring for Amazon Connect and Lambda, improving troubleshooting and
operational visibility.

• Built scalable serverless and server-based architectures with Terraform
• Migrated on premises Docker compose workloads to AWS ECS
• Developed pipelines with GitHub Actions, Azure DevOps, and AWS CodePipeline
• Containerized and deployed workloads on ECS and EKS, implementing blue-green and rolling deployments for
zero-downtime releases
• Automated RDS backups and supported on-premises to cloud migrations with zero data loss.
• Contributed to hybrid cloud migration projects (cloud-to-on-prem and vice versa), ensuring minimal downtime and
data integrity
• Configured monitoring with New Relic and, CloudWatch