Hamza Khene

-Develop, write and execute test plans and certification
procedure for wireless devices : Mobile phones, PDA,
Mobile Internet Key, USIM
- Follow up with manufacturers to ensure that the devices and are respecting the company and 3GPP standards
- Support the operations and engineering in solving
technical problems
- Resolve 3rd level wireless devices technical issues
- Provide training to operational and customer support group
- Participate in the implementation of engineering project within the 3G/LTE network deployment
- Manage the project of certification of wireless devices

- Collaborate with educational partners to implement Standards of Best practice and simulated principles, modalities, equipment and environment
- Support scenarios development with technical knowledge of simulator, operation and procedures to ensure that scenarios are appropriate for available technology
- Operate and manage the high fidelity simulators, AV/IP system and create realistic simulations during medical simulation sessions and testing sessions
- Troubleshoot and maintain the simulators and AV/IP hardware and software
- Interface with vendors support team and IT team to ensure optimum system performance, maintain system updates to optimize technology use
- Maintain up to date knowledge regarding simulation equipment and technology
- Support faculty, staff, researchers and students with videoconferencing technology, support for computers, mobile, multimedia, virtual, and other modalities
- Provide technical expertise as technology advances healthcare education.

- Manage wireless devices certification projects
- Manage expanding network project
- Manage fiber optic installation projects
- Manage the server rooms expanding projects
- Manage the purchase orders
- Ensure the financial monitoring and projection
- Manage the requirements, delays, process validation, and
suppliers relations
- Set up and manage the weekly meeting and the reports
- Support the operations and engineering in solving technical
problems
- Resolve 3rd level wireless devices technical issues
- Provide training to operational and customer support group
- Participate in the implementation of new engineering project
and deployment.

- Implement a 2nd line technical support service
- Provide 2nd line technical support to customers
- Perform system tests and write test reports
- Prepare training manuals of the system
- Train customers and the company technical staff
- Provide the necessary support to deployment (installation,
configuration and validation)

- Analyze and respond to customer enquiries
- Perform remote diagnostics and troubleshooting
- Perform maintenance activities on customers’ systems
- Liaise with other teams to ensure the timely resolution of
technical issues
- Prepare and perform on-site and/or remote
installations/upgrades of Vantrix’s software
- Performance monitoring, statistics and health check of
customers’ systems
- Write system specifications, upgrade procedures, MOPs and
test plans
- Write and integrate scripts
- Creating profiles for new devices (UA, Xwap)
- Operations & Maintenance related tasks on: MMS, LTV, VOD,
Multi screen Video and bandwidth optimisation
- Document all the work done and updates in tickets (Jira)

- Developed and implemented image enhancement algorithms:
Median, Nagao, Sharpening, wavelets
- Use of dual energy, atomic number and density alert for threat
detection
- Utilized specialized test and diagnostic equipment for radiation
safety measurements and calibration
- Involved in installing, troubleshooting and fixing technical
problems
- Studied the TIP project: Threat Image Projection
- Studied the explosive detection project and suggested
solutions to be implemented
- Studied the body scanner and suggested solution : millimetre
wave, microwave, FMCW and MMIC Sensors
- Studied the security cameras : Optical camera, infra-red
camera and CCTV cameras
- Wrote the report: user manual, radiation safety sheet

- Evaluated EOS, DR Siemens and CR Fujix’s (X-Ray systems)
Detective Quantum Effciency (DQE)
- Developed image processing applications
- Measured the external and internal doses
- Used a variety of precision equipment
- Wrote the reports (the manual of use DQE measurement).

- Ensured phone helpdesk service for customers
- Provided technical support to level 1 technicians
- Coached new agent
- Utilized specialized test and diagnostic equipment and software to
isolate malfunctions
- Troubleshoot software and hardware technical problems
- Wrote technical reports
- Upgrade the company’s sales.