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Hamza  Najjar , 🛂RECEPTIONIST

Hamza Najjar

🛂RECEPTIONIST·Hotel ONE RESORT

Tunisia

Master's degree, Accounting And Economics

Work experience

Total years of experience: 6 years, 6 months

🛂RECEPTIONIST

May 2023 - Present

Hotel ONE RESORT

Monastir, Tunisia

May 2023 - Present

Welcome and assist guests.
Handle check-ins and check-outs.
Manage reservations and room assignments.
Answer calls and emails.
Provide hotel and local information.
Resolve guest complaints.
Coordinate with housekeeping.
Process payments and invoices.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

SERVICE AGENT

February 2021 - January 2023

(MIR)

Monastir, Tunisia

February 2021 - January 2023

Assisted passengers during check-in, boarding, and arrival
procedures.
Ensuredcompliancewithsafetyandsecurityregulations.
Handledcustomerinquiriesandprovidedhigh-qualityservice.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

CATERING AGENT

May 2019 - September 2020

(MIR)

Monastir, Tunisia

May 2019 - September 2020

Preparingmealsanddrinksforflights.
Loadingcateringontotheaircraft.
Checkingallitemsbeforedeparture.
FollowingsafetyandhygieneRules

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Tunisia Tech University

November 2018

November 2018

Master's degree, Accounting And Economics

Tunisia

Skills

Inventory
Expert
Inventory
Expert
Service
Expert
Service
Expert
Receptionist
Expert
Receptionist
Expert
Hospitality
Expert
Hospitality
Expert
Management
Expert
Management
Expert
COMMERCIAL MANAGEMENT
Intermediate
COMMERCIAL MANAGEMENT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRODUCTION MANAGEMENT
Intermediate
PRODUCTION MANAGEMENT
Intermediate

Social profiles

Languages

English
Beginner
French
Beginner
Arabic
Beginner

Training and Certifications

Certifications
management production