hamza rafik

-Helped both onshore and offshore agents regarding process-related inquiries and
customer management strategies.
- Performed back-office tasks such as processing manual refunds, managing invoices,
and representing the company on social media platforms.
- Served as a liaison between various departments within the company's operations,
including call centers, stores, and delivery teams.

-Provided responses to inquiries about products and services, as well as details about
associated offerings.
-Processed an average of 200+ orders from customers, distributors,
and agents per week, including cancellations.
- Managed a database of customer
account information, which included updating and canceling accounts as necessary.