Hamza Ragab

Starting from my third month, the top management recognized me for a promotion to the (Customer Service Team) which has a different functionality other than traditional customer service, in my new position I'm not only responsible for communicating with the customers but also filtring the orders received and assign them to the proper department based on regular instructions that are being declared by management.

I'm working remotely as a (Visa Specialist) in a (UAE) company called (Guide Consultants), where I'm responsible for processing visa requests and collaborating with the company departments to ensure the requirements of the request completion are met without any mistakes. Languages used (English & Arabic).

My responsibilities at Tabby were to serve customers by answering their queries about the service that the company provides and educating them about the requirements to have a seamless journey with Tabby. Provide support for the payment issues (clarification, refund, and escalation) if required. Also, providing any further support relevant to their account management overall in Tabby or any payment issues. I started my journey at Tabby by working in the chat queue, and on (Dec 2023) I got recognized by the top management to be (Batch 1) of the email queue, out of an outstanding performance during my first quarter, as I achieved rank (6) over the site in Egypt in a competition that was in (November 2023). Languages used (English & Arabic).

I was responsible for supporting customers through the chat channel with almost everything that relates to (Etisalat UAE) both (Home & Mobile services), starting by answering general queries about the company products, technical support for the issues related to the (ADSL internet, landline, TV, and mobile network). In addition to the billing support (clarification, refund, and escalation) if necessary. It also included a sales part, where I got to offer recommendations and assistance to customers about the most suitable bundles that they can subscribe to according to their budget, and generated a sales lead request after the customer's consent. Languages used (English & Arabic).

I was responsible for supporting customers of (Carrefour) throughout the (Middle East & Gulf Countries) with their complaints about the products they purchased. First, I had to identify the issue by asking the customer proper questions, then filling in a template and escalating the case to the relevant department to ensure prompt support and customer satisfaction. Languages used (English & Arabic).

I was responsible for supporting customers through the voice channel by answering their general queries about the company products, and technical support for the issues related to the (ADSL internet, landline, and TV). In addition to the billing support (clarification, refund, and escalation) if necessary. It also included a sales part, where I got to offer recommendations and assistance to customers about the most suitable bundles that they can subscribe to according to their budget, and generated a sales lead request after the customer's consent. Languages used (English & Arabic).

I was responsible for supporting customers through the voice channel by answering their general queries about the company products, and technical support for the issues related to the (ADSL internet, landline, and TV). In addition to the billing support (clarification, refund, and escalation) if necessary. It also included a sales part, where I got to offer recommendations and assistance to customers about the most suitable bundles that they can subscribe to according to their budget, and generated a sales lead request after the customer's consent. Languages used (English & Arabic).