Director of Sales & Marketing
Movenpick Hotel Doha
مجموع سنوات الخبرة :24 years, 1 أشهر
Areas of responsibilities:
Sales & PR
Revenue & Reservations
Meeting & Events
Operations as technically covering the GM's absence.
Reporting to the GM and Head Office.
Areas of responsibilities:
Sales
Marketing
Revenue & Reservations
MICE
Head of Sales & Marketing and Strategies also part of the recruiting hotels operators team.(St.Regis Amman, Jumeirah & Starwood Aqaba ).
Both Saraya & Al Mabaar merged under one umbrella (Eagle Hills - Abu Dhabi).
Develop, maintain and execute strategies or action plans to produce revenues for the company using entire company resources.
Enforce productivity of entire sales staff via development, guidance and support.
Lead and direct the sales group.
Compile, evaluate and present data for monthly reporting, strategic sales plan, sales and marketing budget, annual goals, forecasts and various reports as needed.
Survey, review as well as evaluate market trends, competition, customer needs and comments to be proactive as well as adapt with business intelligence.
Prepare and develop new sales strategies along with promotions as required.
Collaborate with public relations and regional marketing efforts.
Responsible for meeting and exceeding sales targets set by division
Responsible for maintaining and improving relationships with the clients
Managing and developing of direct reporting staff and proper training of new colleagues.
Building a Sales Team by overseeing all hiring, training, career development
Key driver of sales and marketing strategies and plans
Maintained and serviced existing clients
Promoting the company in such emerging markets while expanding existing market share.
Prepare a various sales & marketing activities such as target accounts.
Managing the restructuring of the Sales and Marketing Department - Aqaba Office.
Saraya Aqaba
( 634, 000 sqm project consist of 5 Hotels 5*, 755 Residential, Water Park & retail area)
Octobet 2007 - July 2008
Front Office Manager
• Reporting to the General Manager.
• In charge of: Front Desk, Reservations, Club Floor, Concierge Desk, Guest Relations and the Operator (All under Front Office Department)
• Undertake any reasonable tasks and secondary duties as assigned by the General Manager.
• Attending all executive committee and head of departments meetings.
• Incharge of the GSTS (Guest Satisfaction Tracking System) . One of the basic systems in the company (Intercontinental Hotels Group) worldwide.
• Handling all guests' complaints.
• Responsible for hiring new staff in all front office areas.
• Fully incharge for the departmental training.
• Reduce the problems related to accounting department.
• Responsible of all daily operations of the Front Desk Department
• Ensuring that all VIP's are met and assisted upon check in and check out and given the highest level of services with ultimate satisfaction.
• Champion for the company's loyalty program (Priority Club)
Cluster Hospitality & Sales Office for Hyatt - Dubai
Head of Department
• Prepare the weekly manager statistics report and present it to the Resident Manager, the Director of S&M /DOR and regional executive office.
• Prepare and send the travel agents daily rates for the five stars hotels in town.
• Daily check on the competitor offices selling room rates.
• Check and make sure that airport sales office daily reports are updated and sent to the three Hyatt Hotels.
• Prepare the yearly business plan.
• Prepare and send the monthly Sales Production Report for the Executive Committee in the three properties (Hyatt Regency, Grand Hyatt and Park Hyatt Dubai)
• Responsible to interview and approve the new staff members joining the department.
• Approve the training assignments for the department staff.
Amman, Jordan
January 2004 - March 2005
Assistant Front Office Manager
• Responsible of all daily operation of the Front Office Department
• Managed all accounting issues related to the Front Desk
• Training front office employees on guest contact skills and give feedback on their improvement in the same department
• Attending all meetings as required by Executive Management
Jan 2002 - Jan 2004
Front Office/Grand Club Team Leader
• Responsible of all daily operation of the Front Office Department
• Check Front Desk accounting issues
• Responsible of the Grand Club Lounge and making sure that VIP service is implemented there.
• Checking VIP rooms as part of the Grand Club responsibilities to make sure that Hotel Standards are implemented.
• Conduct Training for Grand Club Employees and Waiters in order to meet guest expectations.
• Respond to hotel emergencies immediately: remained calm and alert especially during heavy hotel activity
• Hystar program 1st quarter of 2003
• Managing the department according to the established concept statement/sequence of service providing exceptional courteous, professional, efficient and flexible service at all times, following Hyatt International Corporation Standards of Performance.
• Coordinating and control the Grand Club Amenity team.
Jan 2000-Jan 2002
Front Office Clerk
• Work at the front desk and improve guest contact skills
• Learn the professional way in checking in/out guests.
• Learn all accounting issues related to the Front Desk
• Employee of the Month 2000