ITIL Senior Engineer for KOTC (Outsourcing Project)
Diyar United Company
مجموع سنوات الخبرة :33 years, 8 أشهر
ISMS-ISO27001 Project coordinator.
Prepare response documents for external auditors and K-Companies auditors.
ITIL Internal Auditor
ITIL document review, edit, and update based on the actual processes.
Prepare management reports whenever and wherever applicable on cyclical and ad hoc basis.
Project management for KOTC’s Low Voltage projects.
(Completed projects: Audio/Visual, access control, CCTV, IPTV, and Environmental control for data center project - Time Attendance solution and integration with Oracle- Head count (emergency evacuation) system and integration with existing access control system - supervise and manage CCTV upgrade and maintenance contract for KOTC main office and branches)
ITIL document review, edit, addition and update with cyclic reporting.
Prepare management reports whenever and wherever applicable on cyclical and ad hoc basis.
Project management for KOTC Low Voltage projects.
Top management and managers’ technical support.
Technical survey for the existing network for all related colleges.
Provide consultation for enhancing the infrastructure network which links the remote sites.
Prepare management reports whenever and wherever applicable on cyclical and ad hoc basis.
Directs daily operations of the subordinate departments.
Propose and develop new ideas and suggestions for enhancing work methods and procedures aiming to increase productivity and profitability of the company.
Develop company policies and regulations.
Monitor and manage of support staff meeting customer satisfaction.
Hiring of new departments staff as needed.
Prepare management reports for GM whenever and wherever applicable on cyclical and ad hoc basis.
The company is specialized in delivering professional IT Service Management services based on ITIL frame work to provide high quality IT services. Also provide IT total solution, consultancy services and Smart Building Solutions.
Directs daily operations of the subordinate departments with adherence to company rules and regulations.
Prepare management reports for CEO and COO whenever and wherever applicable on cyclical and ad hoc basis.
Monitor and manage different layers of support staff (42 engineers & technicians) meeting SLA agreement with customers.
Keep current with the latest technologies and ensure proper training for the technical staff.
Propose the hiring of new departments staff as needed.
Recommends and participate in the development of relevant company policies and procedures.
Allocate resources as needed for the projects.
Review projects reports and follow up for proper delivery and handover.
Personally supervised and managed some projects to resolve the difficulties.
Coordinate with other departments to resolve client problems as efficiently as possible and ensure delivering best services for customers.
Regular visits for customer satisfaction survey.
Technical review for tenders responses and proposals.
Delivers presales support.
**Projects:
1.Smart building consultancy, supervision (CCTV, Access Control, Public Address, Digital Signage, Network management) and infrastructure active components and IP Telephony implementation for both Symphony and Al Tijariah tower projects related to CRC (Commercial Real Estate Company).
2.Smart Building Consultancy and supervision for Kuwait Oil Tanker Company (KOTC).
3.HP Software implementation for Kuwait Petroleum Oil Company (KNPC).
4.HP Software implementation and NOC full preparation for Central Agency for Information & Technology (CAIT) for e-government online project.
The main focus of business is to provide professional management services on construction programs and projects worldwide.
Manages systems administration and support staff.
Providing the proper solutions meeting business needs.
Provides consultancy and review for smart building solutions
Manage and provide the required support for sites.
Preparing Training materials for staff for how to use the network and Microsoft applications.
Documenting the existing setting for the applied applications and infrastructure.
Resident Engineer for Kuwait Oil Tanker Company (KOTC)
Administrating KOTC Microsoft environment.
Managing Exchange 2003 cluster environment with its mail security solutions.
Managing VERITAS Backup for exchange & SQL clusters.
Participate in the migration project for exchange and active directory.
Consultation for upgrading and consolidating the current environment.
Planning, Testing and implementing New Technologies for KOTC.
Preparing Training materials for KOTC staff for how to use Microsoft applications.
Manage and implement Citrix Servers for their applications.
Documenting the setting for the applied networks, OS and applications.
It is an IT security Services Company and the leading provider of Public Key Infrastructure (PKI) (VeriSign Affiliate in the Middle East) and Security solutions used by enterprises, Web sites, and consumers to conduct secure communications and transactions over the Internet and private networks.
1- Supervising projects implementations.
2- Following Up company’s contracts.
3- Assuring customer satisfaction.
4- Following up Engineers assignments in a project.
5- RFP response & proposals preparations.\
Projects: Security assessments for Ministry of Justice, ZAIN, Al-Mulla Group and Kuwait Airways.
The project (Kuwait Intermediate Schools Information Technology Project) is for MOE but the budget for it is from Kuwait Foundation for the Advancement of Sciences (KFAS).
1-Supervising and following up No. of engineers and their assignments.
2-Supervising projects implementations.
3-Assisting in RFP preparations and Evaluations.
4-Planning, Testing and implementing New Technologies for schools such as remote management and WAN connections.
5-Interviewing engineers and technicians who are going to support schools.
6-Following up companies' contracts with MOE and their assignments.
7-Planning and Designing the infrastructure for schools' networks.
8-Training teachers for how to use the network and Microsoft applications.
9-Technical support for schools' networks and operating systems.
1-Direct staff of systems engineers with the following responsibilities:
-Test new equipment’s.
-Preparation, delivery and field installation.
-Customer & technical support.
-Maintenance contracts support.
2-Design and implement Local Area Networks.
3-Ordering for spare parts needed for maintenance.
4-Hiring engineers and technicians and evaluate their performance.
1-Installation & Administration for Novell NetWare.
2-Technical support for Compaq PCs and Servers.
3-Technical support for RM PCs and RM Networks for the Ministry Of Education.
4-Maintenance and repair for monitors & printers.
1989 - 1991 ~~1992 - 1993
1-Installation and administration for Novell NetWare.
2-Customer support S/W and H/W.
3-Repairing and maintaining PCs, monitors and printers.
1-Responsible for the overall maintenance of 8 sites performing a preventive.
2-maintenance, plans to assure customer satisfaction.
3-Maintain and repair monitors and printers.
1-Executive engineer for the under-ground electronic exchange networks.
2-Design, install and maintain telephone key systems.
Ninth in class. Computer training during study.