Hamza Zereini, Quality Assurance Specialist

Hamza Zereini

Quality Assurance Specialist

Management Systems International

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Accounting Information System
Expérience
13 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 0 Mois

Quality Assurance Specialist à Management Systems International
  • Jordanie - Amman
  • Je travaille ici depuis mars 2022

Projects:
1. IPA Web portal
2. Ministry of Justice
3. CSB Performance Management System
4. MOPIC
Primary responsibilities
• Creating Test Plans based on functional Testing and non-functional requirements, technical specifications and customer feedback
• Execute Regression, Functional and Compliance Test packs prior to the release and ensure the quality of the product
• Working closely with various teams including Application Development, Business Analyst & Operate
• Participating in solution design and ensuring testability of functions and applications.
• Identify areas for improvement in efficiency, test cycles, and test automation, and recommend solutions.
• Interface with senior management and Business to report on project and program milestones
• Work with software developers to ensure requirements are implemented correctly
• Write and maintain user guides and other client communication
• Coordinating with development team to trace requirements and ensure client satisfaction
• Coordinating with System analysis to ensure requirements validity
• Coordinating with project managers to set projects plans and define (priorities & risks)
• Team work & deliverables reviewing (quality monitoring)
• Carry out

Business Analyst à ( Rule of law project (USAID
  • Jordanie - Amman
  • février 2019 à juillet 2021

Primary responsibilities
• Creating Test Plans based on functional Testing and non-functional requirements, technical specifications and customer feedback
• Execute Regression, Functional and Compliance Test packs prior to the release and ensure the quality of the product
• Working closely with various teams including Application Development, Business Analyst & Operate
• Participating in solution design and ensuring testability of functions and applications.
• Identify areas for improvement in efficiency, test cycles, and test automation, and recommend solutions.
• Interface with senior management and Business to report on project and program milestones
• Work with software developers to ensure requirements are implemented correctly
• Write and maintain user guides and other client communication
• Coordinating with development team to trace requirements and ensure client satisfaction
• Coordinating with System analysis to ensure requirements validity
• Coordinating with project managers to set projects plans and define (priorities & risks)
• Team work & deliverables reviewing (quality monitoring)
• Carry out other duties as assigned by the Integration Component Leader, Senior Operations Manager, DCOP and COP.

Broadband Account Manager à Vtel
  • Jordanie - Amman
  • octobre 2018 à janvier 2019
Business Development Manager à Hidden Flight
  • Jordanie - Amman
  • janvier 2018 à octobre 2018

Primarily tasked with developing and diversifying business so that income increases, and the future and growth of the organization are guaranteed so the following responsibilities are obligatory:

- Increasing client base, organizations and individuals online (especially on social media) to identify new leads and potential new markets.
- Having an in-depth knowledge of business products and value proposition.
- Drafting and reviewing contracts.
- Researching business opportunities and viable income streams as well as the needs of other companies and acknowledge who makes decisions about purchasing.
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives.
- Developing growth strategies and plans.
- Attending conferences, meetings, and industry events
- Writing business proposals and preparing PowerPoint presentations and sales displays
- Negotiating with suppliers/agencies by phone, email, and in person
- Developing sales goals for the team and ensuring they are me
- Update the Sales Lead (HubSpot) check the pending sales lead
- Weekly reports for the management
- Providing management with feedback
- Following up with Egypt branch
- Trainee staffs on the system and show them the work flow in Egypt.
- Technical support training
- System quality assurance and report the issue on the planner
- Accounting (A/P, A/R, Expenses, Fixed assets) for Both Egypt & Jordan (KPI & QBooks System).
- Managing and retaining relationships with existing clients
- Identifying and mapping business strengths and customer needs
- Following industry trends locally and internationally
- Reporting on successes and areas needing improvements

Research And Development Manager “SAP Business One Hana System Admin” à Net-Channels
  • Arabie Saoudite - Riyad
  • octobre 2015 à janvier 2018

- Administration for SAP business one Hana ERB system
 Analysis of the company's process and procedure .
 SAP Implementation phases .
 Collect the data from all departments and audit it to upload it into the system.
 Coordinate the system training and take the feedback.
 Database daily back-up.
 Support the end user
 Approval procedure
 Users Authorization's and permissions
 SQL Database
 Crystal report


- Prepare the evaluations form for the employees
- Supervision the quality assurance procedures regrading STC standards
-Coordinator and administrator the NC website
- Coordinate the ISO 9001 certificate.

Shop Manager à Umniah Telecom
  • Jordanie - Amman
  • octobre 2012 à octobre 2015

 Choose the members to work in the campaign.
 Divide the work into shifts.
 Solving the customers’ issues.
 Handling the nervous customers and solve their problems .
 Supervision of the cleanliness of the shop and make sure they have all the equipment and stock.
 Deposit the revenue daily
 Manage the stock
 Check the staff information and test work for them.
 Stocktaking for the shop
 Prepare weekly employees shifts .
 Prepare daily report & monthly report for target and performance

Acting Supervisor à Umniah Telecom
  • Jordanie - Amman
  • juin 2013 à janvier 2015

Choose the members to work in the campaign.
•Divide the work into shifts.
•Solving the customers’ issues.
•Data entry on the site
Reach the sales target with the team.
Solve the problems of the team with the supervisor

Promote for prepaid product and services.

Sales Representative à Umniah Telecom
  • Jordanie - Amman
  • octobre 2012 à juin 2013

Reach the sales target with the team.
•Solve the problems of the team with the team leader.
•Promote for Umniah prepaid product and services.

Customer Service Representative à Zain Company
  • Jordanie - Amman
  • janvier 2011 à août 2011

Call the customer and check their personal information.
•Receive calls from customer and give them information.
•Resolve customers’ problems.

Sales Man à ZAIN Telecom Co.
  • Jordanie - Amman
  • juillet 2009 à octobre 2010

Reach the sales target with the team.
•Solve the problems of the team with the team leader.
•Promote for Zain prepaid product and services.

Team Leader à Zain - Jordan
  • Jordanie - Amman
  • janvier 2010 à mars 2010

Choose the members to work in the campaign.
•Divide the work into shifts.
•Solving the customers’ issues.
•Website Data entry on Zain site

Éducation

Baccalauréat, Accounting Information System
  • à Balqa Applied University (Salt-Jordan)
  • juin 2012

Accounting Information System -AIS

Etudes secondaires ou équivalent, IT
  • à Al-Jama’ Secondary School
  • janvier 2008

Specialties & Skills

Crystal Reports
Project Management
Marketing
COMMUNICATION SKILLS
DATA ENTRY
LANGUAGES
LEADERSHIP
MICROSOFT OFFICE
PRESENTATION SKILLS
PUBLIC SPEAKING
WEB SITE PRODUCTION
Quality Assurance
Business Analysis

Profils Sociaux

Site Web Personnel
Site Web Personnel

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Langues

Arabe
Expert
Anglais
Moyen

Loisirs

  • Basketball