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hamzah adnan abed al-marahfeh, senior customer relations officer

hamzah adnan abed al-marahfeh

senior customer relations officer ·Alawneh Exchange company

Jordan

Bachelor's degree, Banking And Finance

Work experience

Total years of experience: 14 years, 2 months

senior customer relations officer

February 2017 - Present

Alawneh Exchange company

Amman, Jordan

February 2017 - Present

* Monitor staff performance to ensure work progress and work efficiency.

* high-speed and check customer satisfaction.

* Overseeing the distribution of cash between the tellers.

* Forwarding and receiving cash from and to other branches.

* Follow-up bank transfers (Swift) with the concerned department Coordination with customers and the competent department.

* about transfers of large amounts Coordination with the Central Operations Department regarding the outward remittances, exchange rates, commissions, and the timing of delivery Provide advice and guidance to the client about the types of appropriate services.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

customer service officer/ teller

April 2012 - January 2017

Alawneh exchange company

Amman, Jordan

April 2012 - January 2017

• Process routine account transactions
• Able to count money quickly and accurately
• Solving problems for customers.
• swift remittance
• Western union transfers.
• Record all transactions.
• Exchange foreign currency.
• Count cash at beginning and end of shift.
• Trainer for all new staff.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Al-balqa` Applied University

June 2011

June 2011

Bachelor's degree, Banking And Finance

Jordan

Skills

Money
Expert
Money
Expert
SWIFT
Expert
SWIFT
Expert
Project Management
Expert
Project Management
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
• High level of communication skills , Work hard, Work under pressure
Expert
• High level of communication skills , Work hard, Work under pressure
Expert
team management
Intermediate
team management
Intermediate
compliance management
Intermediate
compliance management
Intermediate
money
Expert
money
Expert
Money
Expert
Money
Expert
SWIFT
Expert
SWIFT
Expert
Project Management
Expert
Project Management
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Certifications
English Language Course/Level 4
Mar 2014
Microsoft Excel applications for Accountants
Feb 2018
Leadership & Supervisory Skills
Oct 2019

Hobbies

  • reading books , biking