Customer Service Representative
Emirates driving Institute
Total years of experience :15 years, 4 Months
Position: Customer Service Representative. (16/03/2011 - Present)
➢ Managing all the activities in branch
➢ Dealing and assisting customers according to company prospects and registering for classes.
➢ Scheduling the students classes according to instructors availability and students timing.
➢ Making payments and receipts for the customers.Closing cash by taking reports from company software, making denominations and depositing to company accounts by maintaining exact records.
➢ Arranging tests for the students with Road and Transports Authority of Dubai.
➢ Submitting regular reports to branch supervisor.
➢ Answering frequent telephonic calls in way as call center does and giving needful information's to customers.
2) Modren Sally, International City, Dubai, UAE (FZCO)
Modren Sally Industries Limited is a China base company since 1998 with an annual turnover of 50 crore dollars. The Company manufactures jewelry, Shose, Bags, and couples of Restaurants in Dubai International City, UAE.
Position: Sales Executive. (21/04/2010 - 15/03/2011)
➢ Market and Sale our products.
➢ Making purchase orders and maintaining stock position.
➢ Clearing issues if any between our company and distributor or dealer.
➢ Updating Branch manager on competitor moves and strategies.
➢ Submitting regular reports to the Branch manager of the sales team.
➢ Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.
3) 3F Technologies (pvt) Ltd. Multan, Pakistan.
3F Technologies is IT Solutions provider company. 3F Technologies is dealing in Software Solutions, IT Consultancy and Software Support with a vast experience of Business Intelligence Applications, Business Process Automation, Internet Technologies, eCommerce Solutions and Mobile Computing.
Positiont:Sales Executive Customer Support Engineer. (01/03/2009 - 01/04/2010)
➢ To entertain customer queries.
➢ To maintain the MIS's.
➢ To give training to new employees.
➢ To track down the problems of customers till their solution.
➢ To provide maximum satisfaction to the regarding product & services.customer
➢ Clearing issues if any between our company and distributor or dealer.
➢ Submitting regular reports to the Branch manager of the sales team.
➢ Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.
➢ Working knowledge in MS Office.
➢ Ability to learn quickly and apply knowledge effectively.
➢ Self motivated and willing to accept new challenges
➢ Excellent verbal and written communication skills.
➢ Ability to deal with people diplomatically.
➢ Strong organizational and interpersonal skills.
➢ Devotion to teamwork.
➢ MCS (Computer Science) 3.11 CGPA Bahaudin Zakariya University Multan, Pakistan.
➢ BSC (Computer Science) 1st Division Bahaudin Zakariya University Multan, Pakistan. ➢ ICS (Computer Science) 2nd Division BISE, Multan ➢ Matriculation (Science) 1st Division BISE, Multan