Social media & Crm Specialist
ministry of municipality
Total years of experience :8 years, 11 Months
Work with various teams to improve customer care, based on the CRM numbers and data
Collaborate with other departments to ensure customer requirements are being met
Managed and oversee social media content, Monitored all pages of social media for the ministry and work with copywriters and designers to ensure content informative and appealing.
Directing and making reports related to electronic services and directing them to the Information Systems Department.
Submitted complaints and reports related to the Ministry of Municipalities and Environment to the concerned departments to fully take the necessary measures.
- Carry out assignments/projects from time to time with diligence and devotion and
maintain the Company's image as suppliers of quality software and services.
- Coordinate projects from the first level of development and make sure the quality
and enhancement in all project levels to satisfy clients.
- Making full content for the websites and making sure to be proper design fit with the
client requirements.
- Making updates and designs on websites using Azym cloud site builder.
- Understanding strategic business needs and plans for growth and enhancing the
quality of IT products and services in addition to Analysing the design of technical
systems and business models.
- Coordinating Support meetings with clients to take their requirements for upgrading
the products and services they have and do full updates for their products.
- Manage and oversee social media content, Monitor all pages of social media using Hootsuite and other business platforms to enhance the business strategy for the ministry and work with copywriters and designers to ensure content
informative and appealing.
-Directing and making reports related to electronic services and directing them
to the Information Systems Department.
-Providing services related to the Engineers Admission Committee and everything related to engineers’ services, including the renewal of engineers, registration, admission examinations and problems related to information systems.
-Submit complaints and reports related to the Ministry of Municipalities and Environment to the concerned departments to fully take the necessary
measures.
Digital Solution
-Worked with multi vendors management organization for alternative analysis of products which i increased revenue by 20% within one month.
-Interpret custom data into easily understandable reports for total of 135 clients.
-Testing all the requirements and confirm with quality assurance team starting with first version of development.
-Testing all platforms which include the front-end and Back-end system functionality in addition to UI/UX.
-Analyze client's business requirements and processes through document analysis, interviews, workshop and work flow analysis.
-Engage client to gather software requirement/business rules, and ensure alignment with development team.
-Identify and reconcile errors in client data to ensure accurate business requirements.
-Follow-up developing and updating the systems that are used in the corporation adopting latest versions produced by manufacturing companies.
-Receiving the systems from supplying companies and ensuring that they match the required specifications.
-Preparing work technical reports
Transportation Company
-Maintained QA standards for staff, ensured calls were compliant with firm standards, escalated issues as needed, and maintained communication with customers and management teams.
-Take calls as well as directs calls to agents who can handle them most efficiently.
-Sold retail products, goods and costumers service.
-Created solutions and ensure a smooth sales process.
-Developed new sales method that increased revenue with 30%.
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