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Hamzeh Massoud, Senior Account Manager

Hamzeh Massoud

Senior Account Manager·moseco group

Jordan

Bachelor's degree, Business Administration

Work experience

Total years of experience: 18 years, 4 months

Senior Account Manager

August 2025 - Present

moseco group

Amman, Jordan

August 2025 - Present

working as a senior account manager at moseco group and selling iot ans tracking systems for large and strategic accounts

Company industry:
Telecommunications

Founder & Restaurant Owner

March 2017 - July 2025

Lions Roar Restaurant

Amman, Jordan

March 2017 - July 2025

Conceptualized and launched the first Pizza Burgers concept in Jordan,
applying B2B negotiation skills to secure supplier contracts and vendor
partnerships.
Managed B2C customer acquisition through targeted marketing campaigns,
building a loyal base of over 500+ repeat customers and achieving
profitability within the first year.
Analyzed consumer behavior to refine menu offerings and pricing strategies,
increasing average transaction value by 18%.
Led and developed a team of 12 employees, overseeing recruitment,
training, scheduling, and performance management.
Handled all supplier negotiations, reducing food costs by 15% while
maintaining quality standards.

Company industry:
Hospitality & Accomodation

Founder and GM

April 2017 - July 2019

Lions Roar Restaurant

Amman, Jordan

April 2017 - July 2019

Founder of a new idea to serve a fast food (burgers ..pizza ...calzone...stromboli) successful project since day one ..thanks god

Company industry:
Hospitality & Accomodation
Job role:
Management

Government senior Accounts Manager

October 2013 - November 2016

umniah

Amman, Jordan

October 2013 - November 2016

Handling and managing Government Accounts

Company industry:
Telecommunications
Job role:
Sales

Senior Account Executive

January 2013 - October 2016

Al-Faridah for Specialized Publications

Amman, Jordan

January 2013 - October 2016

Managed high-value government accounts, consistently achieving or
exceeding aggressive monthly telecom sales and subscriber targets.
Drove enterprise connectivity revenue by successfully selling and
provisioning dedicated Leased Lines, high-capacity Fiber-optic networks, and
Microwave link solutions to government entities.
Commercialized specialized premium corporate Voice services, deploying
large-scale GSM lines and custom post-paid voice frameworks optimized for
VIPs, enterprise entities, and government bodies.
Utilized CRM platforms daily as a core workflow tool to log client interactions,
systematically manage complex sales pipelines, track SLAs, and document
account histories.
Analyzed complex client business requirements and translated them into
tailored corporate telecommunications, connectivity, and voice data
solutions using a consultative sales approach.
Drove new business acquisition by proactively identifying and pursuing high
tier contract opportunities within the government sector.
Prepared weekly sales reports and presented strategic sales forecasting
metrics to management, ensuring alignment with organizational revenue
goals.
Resolved complex client issues, maintaining 95% customer satisfaction
across assigned accounts.
Secured new advertising clients through targeted outreach and consultative
sales approach.
Managed and developed client accounts, ensuring long-term partnerships
and repeat business.

Company industry:
Publishing
Job role:
Accounting and Auditing

Senior Account Executive

April 2013 - October 2013

Al-FARIDAH for specialized publications

Amman, Jordan

April 2013 - October 2013

handling luxury magazine from a to z

Company industry:
Advertising
Job role:
Sales

freelance selling apartments and cars

February 2012 - April 2013

abu ghdeer group

Amman, Jordan

February 2012 - April 2013

selling apartments and cars

Company industry:
Real Estate
Job role:
Sales

Operations and business development manager

September 2011 - February 2012

euromed (Hariri Group)

Amman, Jordan

September 2011 - February 2012

managing three restaurants from A to Z

Company industry:
Hospitality & Accomodation
Job role:
Administration

Operations & Business Development Manager

September 2011 - February 2012

Euro Med Company (Hariri Group)

Amman, Jordan

September 2011 - February 2012

Managed daily operations across multiple restaurant locations, ensuring
consistent service quality.
Negotiated B2B supplier contracts, achieving a 10% cost reduction on key
supplies.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operations and business development manager

March 2011 - September 2011

Fairouz Group

Erbil, Iraq

March 2011 - September 2011

Managing 5 stars restaurants from A to Z

Company industry:
Hospitality & Accomodation
Job role:
Administration

Operations & Business Development Manager

March 2011 - September 2011

Fairouz Group

Erbil, Iraq

March 2011 - September 2011

Led restaurant operations in a new market, successfully establishing brand
presence and implementing inventory control systems that reduced waste by
12%.

Company industry:
Management Consulting
Job role:
Management

Customer Care Officer

March 2011 - August 2011

Airport International Group (AIG)

Amman, Jordan

March 2011 - August 2011

Delivered premium B2C customer service to thousands of passengers daily,
handling incident documentation and dispute resolution.

Company industry:
Airlines
Job role:
Customer Service and Call Center

customer care officer

November 2010 - March 2011

Airport International Group (AIG)

Amman, Jordan

November 2010 - March 2011

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

sales representative

May 2007 - April 2010

Umiah

Amman, Jordan

May 2007 - April 2010

sales representative at Umniah shops

Company industry:
Telecommunications
Job role:
Sales

Sales Representative

May 2007 - April 2010

Al-Aryan Co. (Umniah Telecom Operator)

Amman, Jordan

May 2007 - April 2010

Delivered high-quality retail and business customer service to post-paid, pre
paid, and broadband client bases.
Consistently achieved monthly sales targets, ranking among the top
performing sales representatives regionally.

Company industry:
Telecommunications
Job role:
Sales

Education

Al-Ahliyya Amman University

January 2010

January 2010

Bachelor's degree, Business Administration

Jordan

BA in Business Administration - Al-Ahliyya Amman University 2010

Al-Ahliyya Amman University

January 2010

January 2010

Bachelor's degree, Business Administration

Jordan

Skills

Sales Operations
Expert
Sales Operations
Expert
General Business Administration
Expert
General Business Administration
Expert
Business Operations Management
Expert
Business Operations Management
Expert
ACCESS
Intermediate
ACCESS
Intermediate
EXCEL
Intermediate
EXCEL
Intermediate
POWERPOINT
Intermediate
POWERPOINT
Intermediate
TRAINING
Intermediate
TRAINING
Intermediate
WORD
Intermediate
WORD
Intermediate
perfect relationship..pro sales skills ... leader ...challenger
Expert
perfect relationship..pro sales skills ... leader ...challenger
Expert
Sales Operations
Expert
Sales Operations
Expert
General Business Administration
Expert
General Business Administration
Expert
Business Operations Management
Expert
Business Operations Management
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
FLEET MANAGEMENT
Intermediate
FLEET MANAGEMENT
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INTERNET OF THINGS IOT
Intermediate
INTERNET OF THINGS IOT
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELEMATICS
Intermediate
TELEMATICS
Intermediate

Languages

Arabic

Expert

English

Intermediate

Training and Certifications

Certifications
Professional Training: ICT & IoT Enterprise Solutions

Training
professional sales recognition

Hobbies and interests

new food concepts

opend two restaurants with new full ideas and sell it for a good price