New Business Acquisition Team Leader
orange
مجموع سنوات الخبرة :17 years, 5 أشهر
Motivating and coaching internal sales people on how to achieve business sales targets
- Managing team members KPI's
- Supporting team managers to increase sales through training on sales techniques
- Develop and coach effective questioning skills to understand a prospects need
- Giving feedback on call structure and closing skills through remote listening and side by side coaching
- Develop action plans to increase performance and productivity of under-performing individuals
- Support incentives to improve sales and cross sell opportunities
- Sells JTG products / services to new companies to meet their needs, gain & retain them, and to increase revenue.
- Promote and sell products and services to business account customers to meet their needs and to achieve the set sales targets.
- Attain full customer portfolio knowledge in terms of operational structure, decision makers, monthly revenues, current JT status, in order to be able to draw plan on what services to offer them, and to ensure their loyalty & business continuity with JTG.
- Create customer needs of JTG products & services to enhance the sales and increase revenue.
- Keep an open eye on the market to detect any threats from competitors and raise red flags, and to capture opportunities to secure sales.
- Promote company’s image through attitude, knowledge, customer orientation and responsiveness to customer’s needs.
- Educate the customers about any new offers, bundles, services offered by JT group and play the advisor / consultant role rather than the “salesman” role to increase customers’ loyalty.
- build trust, social activities & public relations with business account customers, work on solving their problems, and respond to their requests any time.
- Responsible for managing and visiting regularly a corporate portfolio inside Amman.
- Define and structure sales proposals to potential customers.
- Give feed-back on field expectations.
- Ensure profitability of offers presented.
- To achieve sales targets (prepaid, postpaid, army, PSTN, ADSL…etc).
- Interact with visiting customers in accordance with the departments' and organizations' policies and procedures.
- Resolve all issues related to after sales, i.e. receiving and sending handsets from / to repair centers in coordination with the Back Office team.
- Communicate with the Back Office team to solve requests that cannot be handled at the customer’s visit.
- Handle customers in a professional manner and efficient service delivery with consideration to the work volume and number of waiting customers in queue.
- Communicate with sub-divisions and/or other departments within the organization to request assistance in terms of issues that cannot be handled on customer's visit time.
- Retain customers through handling subscription cancellation (upon customer's request) in courtesy and by reporting it to the specialized team.
- Participate in the company's business activities as requested by Manager.
- Maintain up-to-date knowledge of latest promotions, services, products and developments.
- Conform to, all confidential information pertaining to company or individual customers and not to disclose or reveal any of the information to unauthorized persons or agency.
- provide constant and reliable feedback to Supervisor/Manager on issues related to company products, services, market related, or any issue that can affect the business (network problem, system's failure/outage…etc).
- Accurate cash handling, data entry, and complying with company selling procedures and policies.
- Handling sales activities for DAMAS main show room for jewellery and diamond products.
Additional course work CCNA (Cisco certified network associate) summer 2003 Jordan Telecom group(Orange),customer care & cash management & finance summer 2007