Senior Payroll Analyst at Amazon
Amazon
مجموع سنوات الخبرة :10 years, 8 أشهر
- Work on salaries in all procedures.
- Resolve issues pertaining to the payroll and provide absolute solutions for various queries posed by the employee(s) and external customers.
- Processing End of service & validation.
- Overall maintaining employee files with all confidential documents.
- Coordination with the stakeholder teams.
- Discovering, reporting and resolving compliance risks.
- Providing information from authoritative sources related to compliance queries.
- Make reports and documents to explain my work.
- Overall maintaining employee files with all confidential documents.
- GOSI portal management:
Registration/deregistration of employees with social insurance authority.
Reconciliations of employee’s version registrations.
Reporting of outstanding balances on social insurance accounts and payments credited.
Serve as liaison officer with social insurance authority.
Annual/monthly salary reporting on social insurance portal.
Filing work accident reports with social insurance authority.
New requirements as per updates on GOSI, such as uploading of contracts on the portal for all employees.
- Upload to the payroll file through the governmental portal MOL.
- Finalizing clearance for employees exit.
- Recruiting.
- Participating in applicant interviews.
- Prepare, develop and implement procedures and policies on staff recruitment.
- Processing employees' leaves.
- Processing employees' salaries.
- Dealing with grievances and implementing disciplinary procedures.
- Preparing staff handbooks.
- Handling the required procedures of medical insurance.
o Dispatching:
- Contacting customers to confirm their banking & personal details.
- Responsible for responding to customer inquiries.
- Close out or open call records.
o Ticketing:
- Working at Helpdesk program.
- Responsible for assisting customers with all of their shopping inquiries.
- Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure solutions.
- Assist with placement of orders, refunds, or exchanges.
- Answer questions about warranties or terms of sale.
- Teaching students how to design & draw to improve their skills.
- Participating in extracurricular activities.
Bachelor’s Degree in Business Administration, King Faisal University, Al-Ahsa.
Bachelor’s Degree in Arts and Design , Princess Nora Bint Abdul Rahman University, Riyadh, KSA.
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