Spa Coordinator
Jumeirah At Etihad Towers
Total years of experience :10 years, 7 Months
• Responsible for ensuring a high level of satisfaction for spa customers
• Completing the assign tasks by manager
• Greeting guests
• Handling the correspondence
• Answering to customer inquiries
• Escorting guests to treatment areas
• Promoting spa services
• Make sure spa operations run smoothly
• Ensure delivery of assigned task on time.
• Dealing with all the vendors for the hotel SPA supplies.
• Settings up the weekly Rota for the team
• Meeting the targets on time
• Monitoring the team in the absence of manager and ensuring smooth running operation
• Responds to changes both environmental and/or as directed by management
• Communicates status, risks and opportunities
• Ensures that standards and best practices are communicated and implemented throughout the department.
• Take calculated risk to achieve results
• Effectively manages time and resources
• Over looking to the help desk on daily basis. Ensuring that there is no issue left in order to provide excellent service to Guest/Colleagues
• Is self-reliant and able to work with minimal control and direction
• Assists with the planning and implementation of projects
• Provides support where needed to other departments in the hotel.
• Ensure that departmental costs are reduced through effective purchasing and negotiation.
• Assists with the preparation and monitoring of budgets
• Develops relationships with local and international vendors
• Ensures staff have the necessary tools to be successful
• Encourages, motivates, provides support and confidence to colleagues
• Responsible for ensuring a high level of satisfaction for spa customers
• Completing the assign tasks by manager
• Greeting guests
• Handling the correspondence
• Answering to customer inquiries
• Escorting guests to treatment areas
• Promoting spa services
• Make sure spa operations run smoothly
• Ensure delivery of assigned task on time.
• Responds to changes both environmental and/or as directed by management
• Take calculated risk to achieve results
• Effectively manages time and resources
• Achieving the department’s goals as set out in the Executive Plan
• Communicates status, risks and opportunities
• Ensures that standards and best practices are communicated and implemented throughout the department.
• Effectively manages conflicts and escalates to the Manager of SPA where necessary
• Responds to changes both environmental and/or as directed by management
• Motivates and inspires others to perform
• Accepts personal responsibility for making things happen
• Takes calculated risks to achieve results
• Thinks ahead developing contingency plans where necessary
• Effectively manages time and resources
• Is self-reliant and able to work with minimal control and direction
• Assists with the planning and implementation of projects
• Provides support where needed to other departments in the hotel.
• Ensure that departmental costs are reduced through effective purchasing and negotiation.
• Assists with the preparation and monitoring of budgets
• Develops relationships with local and international vendors
• Ensures staff have the necessary tools to be successful
• Encourages, motivates, provides support and confidence to colleagues
• Communicate status, risks and opportunities to EM(Executive Manager).
• Assist the EM in dealing matters with clients.
• Ensure that data is secured and in line with stated standards and best practices
• Secure new clients.
• Ensure the Team adopts and maintains brand standards for guests and business services in relation to services and offerings.
• Communicate with new clients in a timely manner, ensuring their loyalty with the company.
• Ensure that ‘Events’ are managed according to the SOP.
• Ensure satisfaction of all clients.
• Assisting the guest
• Handling the cashiering
• Achieving the departmental goals as set out in the Executive Plan
• Communicates status, risks and opportunities
• Ensures that standards and best practices are communicated and implemented throughout the department.
• Accepts personal responsibility for making things happen
• Takes calculated risks to achieve results
• Thinks ahead developing contingency plans where necessary
• Effectively manages time and resources