aviation manager
Agaza click
Total years of experience :23 years, 3 Months
aviation manager, responsible for offline and online tickets sales, as well as contracting for airlines and corporate
responsible for all network sales offices for direct sales passengers as well as policy implementation
10- 11 Preparing all Egypt Office work shift plans, and maintaining the Turkish Airlines required service standard level at our ticketing counters. - Solving debits problems with the accountants, related to tickets.
12- 13 Seeking training opportunities for staff in Egypt & Istanbul, in order to enhance staff knowledge and service standards.. - Provide presentations for Turkish Airlines product in seminars and official meetings
❖ Carlson Wagonlit Travel "ticketing Supervisor" at BP Implant. Based in British Petroleum Branch. Jun 2008- Till JUN 2010.
❖ Etihad Airways
"The National Airline of United Arab Emirates " Counter and reservation agent. Dec 05- JUN 08
Tickteing Counter and Reservation Agent
Reservation and ticketing support over the Phone
❖ Shah tours-ticketing counter and tourism dep. for 4 months, 1997.
❖ Sofital Maadi Towers hotel-front office Reception & cashier, for 4 months, 1996.
❖ Starco travel-air ticketing counter for 4 months. 1995.
SKILLS:
Shah Tours was specialized in Events and Ticketing associated with those events
tqm and six segma
• TQM Diploma "Total Quality Management Diploma", in AUC "American University in Cairo, 2009.
• Masters Degree in Tourism and Hotels.Helwan University. 2006
, tourism dep., 2000, with grade 82.2%. Granted the degree of "Good
• B.C Tourism and Hotels, Tourism dep.2000, Faculty of tourism and hotels, Helwan University. Granted the Degree of BACHELOR with Cumulative rate of very good with honor.
