Hanaa Jehad

*senior Academic advisor - University of the People
Department: Student Affairs 2021/7/1- until present
RESPONSIBILITIES
1. Assist students in charting a study path that can facilitate successful and timely completion of their
program.
2. Assist students in selecting their courses consistently with the completion requirements, pre-requisites and
course sequencing in their program.
3. Advise students regarding the course registration process, the major and minor declaration process, and
any changes to student status such as transfer or study abroad.
4. Assisting students in the process of equating their courses when they come from another university.
5. Assist the student in identifying appropriate institutional resources.
6. Informed undergraduate advising regarding degree requirements for majors and minors, academic
programs, and academic policies.
7. Communicate University policies and deadlines.
8. Monitor progress to graduation and graduation requirements

1. Process and review student applications.
2. Assist students in charting a study path that can facilitate successful and timely
completion of their program.
3. Assist students in selecting their courses consistently with the completion requirements,
pre-requisites and course sequencing in their program.
4. Advise students regarding the course registration process, the major and minor
declaration process, and any changes to student status such as transfer or study abroad.
5. Assisting students in the process of equating their courses when they come from another
university.
6. Communicate University policies and deadlines.
7. Conduct orientation sessions and meetings for students.
8. Meet on a regular basis with and provide appropriate support to Students of
Determination.
9. Monitor progress to graduation and graduation requirements.
10. Provide guidance and advice on course loads, withdrawal from courses, and other
academic issues, to students, especially those who are facing academic difficulties.

1. Process and review student applications.
2. Assist students in charting a study path that can facilitate successful and timely
completion of their program.
3. Assist students in selecting their courses consistently with the completion requirements,
pre-requisites and course sequencing in their program.
4. Advise students regarding the course registration process, the major and minor
declaration process, and any changes to student status such as transfer or study abroad.
5. Assisting students in the process of equating their courses when they come from another
university.
6. Communicate University policies and deadlines.
7. Conduct orientation sessions and meetings for students.
8. Meet on a regular basis with and provide appropriate support to Students of
Determination.
9. Monitor progress to graduation and graduation requirements.
10. Provide guidance and advice on course loads, withdrawal from courses, and other
academic issues, to students, especially those who are facing academic difficulties.

1. Process and review student applications.
2. Assist students in charting a study path that can facilitate successful and timely
completion of their program.
3. Assist students in selecting their courses consistently with the completion requirements,
pre-requisites and course sequencing in their program.
4. Advise students regarding the course registration process, the major and minor
declaration process, and any changes to student status such as transfer or study abroad.
5. Assisting students in the process of equating their courses when they come from another
university.
6. Communicate University policies and deadlines.
7. Conduct orientation sessions and meetings for students.
8. Meet on a regular basis with and provide appropriate support to Students of
Determination.
9. Monitor progress to graduation and graduation requirements.
10. Provide guidance and advice on course loads, withdrawal from courses, and other
academic issues, to students, especially those who are facing academic difficulties.

1. Answer approximately 50 inbound customer calls per day in a professional and friendly
manner.
2. Following the conversational required script and keeping the customer calls to fewer
than 4 minutes.

1. Answer approximately 50 inbound customer calls per day in a professional and friendly manner.
2. Following the conversational required script and keeping the customer calls to fewer than 4 minutes.
3. Troubleshooting and giving solutions to customers who are facing problems in services and products.
4. Provide customers with NPS surveys to measure the satisfaction of customer about the given services and if
they recommend the company to their friends and relatives or not ( evaluation by giving score from 1 to 5).
5. Providing information about products and services