Guest relations officer
Etihad Airways
Total years of experience :19 years, 4 Months
Interacting with Etihad Airways passengers and guests
• Investigating on-board incidents and reporting on passengers’ feedback highlighting
organizational shortfalls when applicable
• Problem solving with a view to retain and build business and enhance the company’s
product
• While investigating, gathering incident reports from airport managers, cabin crew and all
stakeholders
• Effectively managing all customer disputes and coordinating with relevant departments
to ensure resolutions, procedure enhancement and customer satisfaction
Interacting with Etihad Airways passengers and guests
• Investigating on-board incidents and reporting on passengers’ feedback highlighting
organizational shortfalls when applicable
• Problem solving with a view to retain and build business and enhance the company’s
product
• While investigating, gathering incident reports from airport managers, cabin crew and all
stakeholders
• Effectively managing all customer disputes and coordinating with relevant departments
to ensure resolutions, procedure enhancement and customer satisfaction