حنان على

● Designed and implemented on-site network infrastructure, including structured cabling, 42U rack
setup, and deployment of network devices
● Installed and configured Dell PowerEdge R250 servers, deploying Windows Server roles such as
Active Directory (AD), DNS, and Domain Controller
● Administered Microsoft 365 services, including SharePoint Online and Exchange Online, managing
user access, permissions, group policies, mailbox configuration, and supporting site setup and data
organization
● Implemented virtualization (Hyper-V) to create and manage virtual machines for optimized resource
utilization
● Configured and managed TP-Link, D-Link, Ruijie (RG) switches, including VLAN setup and
network segmentation
● Installed and configured firewall solutions, defining security policies, access control rules, and
network protection mechanisms
● Deployed Aruba wireless access points, optimizing coverage, performance, and secure connectivity
● Implemented Yealink IP PBX systems, including installation, configuration, and troubleshooting
● Deployed QNAP and Synology NAS solutions for centralized file storage, access control, and data
management
● Designed and maintained backup strategies, including manual and cloud backups, ensuring data
integrity and recovery readiness
● Managed and tracked technical operations using the Zoho ticketing system, ensuring efficient
workflow and issue resolution
● Collaborated with teams and clients to deliver end-to-end infrastructure and network implementation
projects

• Managed and optimized Microsoft Azure and hybrid cloud environments, enhancing Virtual Networks, Entra ID (Azure AD), and RBAC to bolster security and performance.
• Streamlined identity synchronization and migration processes between on-premises and cloud environments, ensuring seamless user access and reducing downtime.
• Administered Microsoft 365 and Windows Server infrastructure, including Exchange Online and SharePoint, significantly improving collaboration and communication across teams.
• Implemented effective mail flow rules, optimizing email delivery and ensuring compliance with organizational policies.
• Enhanced overall network performance and security through proactive monitoring and troubleshooting, contributing to a more reliable IT environment.

• Designed and implemented scalable network solutions to significantly enhance connectivity and performance across multiple sites.
• Administered Active Directory, Group Policy, DHCP, DNS, and Failover Clustering, ensuring seamless and secure network operations.
• Managed Virtual Machine replication and Microsoft Exchange Server 2010, improving data handling efficiency and communication reliability.
• Installed and configured routers and switches, optimizing network traffic flow and enhancing overall reliability.
• Executed Fortinet Firewall installations and configurations, bolstering network security and protecting against potential threats.
• Collaborated with cross-functional teams to troubleshoot and resolve network issues, ensuring minimal downtime and improved user satisfaction.

• Delivered onsite technical support at PANDORA, significantly boosting user satisfaction and operational efficiency.
• Executed software and operating system installations via SCCM, optimizing deployment workflows for better performance.
• Diagnosed and resolved technical issues through a ticketing system, enhancing response times and overall service delivery.
• Proficiently troubleshot hardware, software, and network issues, minimizing downtime and ensuring seamless user experiences.
• Acquired practical experience with Microsoft Surface Hub, fostering improved collaboration and communication within teams.
• Managed network configurations and maintained system integrity, preparing for a transition to a Network Administrator role.

• Configured and managed Dell Sonic firewalls and VPNs, significantly enhancing network security measures.
• Expertly managed and configured routers and switches, optimizing network performance and reliability.
• Oversaw IT infrastructure, delivering robust support operations to ensure system integrity and uptime.
• Ensured reliable LAN and WAN connectivity, quickly diagnosing and resolving network faults to minimize downtime.
• Operated within Windows domain networks, leveraging Windows Server 2008R2 for efficient user management and access control.
• Collaborated with cross-functional teams to implement network solutions, contributing to improved operational efficiency.
• Documented network configurations and procedures, facilitating knowledge transfer and compliance with best practices.

• Installed and configured operating systems and software, optimizing network performance and user experience for seamless operations.
• Troubleshot and maintained LAN/Internet connectivity, achieving over 99% uptime and ensuring reliable access for users.
• Diagnosed and resolved hardware, software, and printer issues, significantly enhancing operational efficiency and reducing downtime.
• Managed data backup and recovery processes, implementing strategies that safeguarded critical information and ensured quick recovery.
• Configured and managed Cisco IP phones, enhancing communication efficiency and supporting a collaborative work environment.
• Collaborated with cross-functional teams to improve network infrastructure, leading to increased productivity and user satisfaction.