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Hanan Arabasi, Online Reservations Manager

Hanan Arabasi

Online Reservations Manager·ELDorado Rent A Car

Jordan

High school or equivalent, Special Educational

Work experience

Total years of experience: 6 years, 9 months

Online Reservations Manager

December 2023 - March 2026

ELDorado Rent A Car

Amman, Jordan •Remote

December 2023 - March 2026

• Managed online vehicle reservations and customer inquiries.
• Coordinated booking schedules and confirmed rental availability.
• Responded to customer requests through WhatsApp, email, and phone.
• Resolved customer complaints and ensured customer satisfaction.
• Maintained accurate reservation records and payment follow-ups.
• Assisted customers in selecting suitable rental options based on their needs.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Online Account Manager

February 2022 - November 2023

Bubble Group Kuwait

Al Asimah, Kuwait •Remote

February 2022 - November 2023

• Managed customer accounts and online orders.
• Assisted clients with inquiries and product information.
• Coordinated with delivery and support teams to ensure smooth operations.
• Maintained professional communication with customers through online platforms.
• Helped improve customer satisfaction by handling requests efficiently.
Company industry:
Telecommunications
Job role:
Marketing and PR

Online Orders Manager

December 2017 - June 2020

Tenerezza Shop

Amman, Jordan •Remote

December 2017 - June 2020

• Processed online orders and customer requests.
• Maintained communication with customers regarding products and deliveries.
• Assisted in managing daily online account operations.
• Supported customer service activities and handled inquiries professionally.
Company industry:
Social Services
Job role:
Quality Control

Education

Arab Open University

February 2014

February 2014

High school or equivalent, Special Educational

Jordan

Skills

CLIENT SERVICES
Expert
CLIENT SERVICES
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
WHATSAPP
Expert
WHATSAPP
Expert

Languages

Arabic
Native Speaker
English
Intermediate