حنان منذور

• Manage and support enterprise Windows Server environments across cloud-connected and on-premises infrastruc
ture.
• Manage Active Directory, DNS, DHCP, Group Policies, user provisioning, access management, and authentication
services.
• Support Citrix Cloud VDI and VMware environments ensuring platform availability, stability, and performance.
• Monitor AWS-hosted workloads and assist with cloud infrastructure operations and incident resolution.
• Perform operating system patching, upgrades, security hardening, and vulnerability remediation activities.
• Troubleshoot infrastructure incidents, performance issues, and service disruptions while maintaining SLA compli
ance.
• Utilize ServiceNow for Incident, Request, Change, and Problem Management processes.
• Participate in 24×7 operational support, maintenance windows, and critical incident response activities.
• Collaborate with engineering teams and stakeholders to implement infrastructure improvements.
• Prepare technical documentation, SOPs, operational reports, and knowledge base articles.

• Supported enterprise Windows and Linux infrastructure environments.
• Managed server monitoring, troubleshooting, patching, upgrades, and performance optimization activities.
• Supported Citrix virtualization environments and AWS-integrated services.
• Administered Active Directory, DNS, DHCP, Exchange, and Microsoft infrastructure services.
• Assisted with security remediation, vulnerability management, and compliance initiatives.
• Performed incident resolution, root cause analysis, and service restoration activities.
• Coordinated with cross-functional teams to ensure service availability and operational efficiency.
• Maintained technical documentation, operational procedures, and knowledge base articles.

• Supported enterprise IT operations and end-user computing environments.
• Managed desktop support, software deployments, system configuration, and user support activities.
• Assisted with infrastructure monitoring, incident management, and operational support.
• Participated in application rollouts, testing activities, and post-deployment support.
• Supported user onboarding, account provisioning, and hardware lifecycle management.
• Ensured system availability and business continuity through proactive support and maintenance.
• Maintained IT asset inventory, operational documentation, and support records.