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Hanan Muhieddine , Member Relations Officer

Hanan Muhieddine

Member Relations Officer·Active Holding

Kuwait

Bachelor's degree, Business Systems

Work experience

Total years of experience: 4 years, 10 months

Member Relations Officer

January 2024 - Present

Active Holding

Al Kuwait, Kuwait

January 2024 - Present

Managed client servicing and relationships, acting as the
main pointofcontacttoensurecustomersatisfaction.
Supported sales through client inquiries, lead follow-ups,
and internal coordination.
Tracked client data, sales pipelines, and performance
using CRM and internal systems.
Monitored and optimized sales processes, workflows, and
reportingto improveefficiencyand accuracy.
Ensured timely handling of client requests and
contributedtoan improved customerexperience.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Representative

August 2021 - January 2024

International Hospital

As Salimiyah, Kuwait

August 2021 - January 2024

Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.
Oversee market research to identify emerging trends, customer needs, and competitor strategies.
Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
Monitor brand consistency across marketing channels and materials.

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Education

ARAB OPEN UNIVERSITY

June 2025

June 2025

Bachelor's degree, Business Systems

Kuwait

Skills

Working Under Pressure
Expert
Working Under Pressure
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Quick Learning
Expert
Quick Learning
Expert
Multitasking
Expert
Multitasking
Expert
Problem Solving
Expert
Problem Solving
Expert
communication
Expert
communication
Expert
Team Coordination
Expert
Team Coordination
Expert
Multitasking
Expert
Multitasking
Expert
Data tracking
Expert
Data tracking
Expert
microsoft office
Expert
microsoft office
Expert
Creativity
Expert
Creativity
Expert
Client management
Expert
Client management
Expert

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • traveling
  • drawing