hanan tong

• Digitized end-to-end team operations: transitioned from traditional tools like paper, Word, and shared Excel files to a centralized application I built, improving data consistency, accessibility, and real-time collaboration.
• Develop Power Aautomation flows for approvals, reminders, and routine task automation (SharePoint/Dataverse integrated).

• Prepared status updates, basic documentation, and stakeholder communications.

Server Environment Creation & Maintenance (2011 - 2019)
• Supported virtual server and physical server environment creation, upkeep, and
operational maintenance.
• Performed routine checks, troubleshooting, and maintenance activities to support
service availability.
• Assisted with environment setup activities and documentation for continuity and
support.