Information Technology Specialist
Showline Technology Solutions.
Total des années d'expérience :1 years, 11 Mois
Highly motivated and experienced IT professional with 3+ years of experience in IT support, network administration, and technical troubleshooting. Proven ability to work in fast-paced environments, prioritize tasks, and manage multiple projects simultaneously. Strong knowledge of IT systems, networks, and software applications. Certified in CompTIA A+ and Cisco CCNA.
• Professional experience:
Provided on-site and remote technical support to end-users, troubleshooting hardware, software, and network issues.
• Installed, configured, and maintained computer systems, peripherals, and mobile devices.
• Managed user accounts, permissions, and access control systems.
• Monitored network performance and implemented security measures to protect systems from cyber threats.
• Resolved technical problems effectively and efficiently, minimizing downtime and ensuring business continuity.
• Documented procedures, maintained IT asset inventory, and tracked service requests using ticketing systems.
• Provided technical training and guidance to end-users.
• Analyzed complex business processes and identified opportunities for automation and improvement.
• Developed detailed business requirements documents and functional specifications for software development projects.
• Conducted user acceptance testing and ensured solutions met business needs and user expectations.
• Provided ongoing support to users and resolved technical issues efficiently.
• Provided first-line technical support to end-users, resolving software, hardware, and network issues efficiently.
• Managed IT infrastructure onboard, including servers, workstations, and communication systems, ensuring optimal functionality.
• Conducted regular system maintenance, backups, and updates to guarantee data integrity and system security.
• Collaborated with vendors for procurement of IT equipment and negotiated contracts for cost-effective solutions.
• Developed and implemented IT policies and procedures to standardize operations and enhance efficiency.
• Trained staff on new technologies, software applications, and IT best practices for improved productivity.
• Participated in disaster recovery planning and executed contingency measures to minimize downtime in case of emergencies.
Highly motivated IT professional with a Bachelor of Science in Information Technology, specializing in Cybersecurity, Software Engineering, Network Administration, system administration, software development, IT project management.
Highly motivated IT professional with a Bachelor of Science in Information Technology, specializing in Cybersecurity, Software Engineering, Network Administration, system administration, software development, IT project management.