Customer Complaint Specialist
Hindawi Publishing Corporation
Total years of experience :13 years, 4 Months
1. Communicating with authors, editors, and reviewers and responding to inquiries.
2. Performing some checkups on submitted manuscripts (authors’ list and missing data)
3. Managing the timeframe of the editorial workflow at all stages
4. Assuring that editorial policies are followed by all users
5. Sending reminders to authors, reviewers, and editors following the editorial workflow
6. Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent)
7. Coordinating with other departments (IS, Production, and BD)
8. Raise-up urgent and not ordinary cases to Publishing Editor
responsible of the distribution of the production of the Tull department all over Egypt - taking customers orders and arrange the deadlines with the factories - estimating and achieving the target of the department - weakly and monthly reports - putting the marketing plan of the department.
''''''''
My graduation project was a marketing campaign for "Oriental Waivers" company. The campaign was sold to the company for 70.000 LE and was implemented.
