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Haneen Ihsan Al-sarayefi , Cabin Crew & Business Promotion Team

Haneen Ihsan Al-sarayefi

Cabin Crew & Business Promotion Team·Emirates Airlines

Great Britain (UK)

High school or equivalent, biomedical science

Work experience

Total years of experience: 9 years, 1 months

Cabin Crew & Business Promotion Team

January 2023 - January 2025

Emirates Airlines

Dubai, United Arab Emirates

January 2023 - January 2025

Delivered culturally sensitive service to high profile
and VIP passengers
Maintained immaculate grooming and brand
presenation at all times

Company industry:
Airlines
Job role:
Customer Service and Call Center

General Manager & Customer Experience / Marketing Lead

January 2020 - January 2023

La Vie Cafe

Manchester, United Kingdom

January 2020 - January 2023

customer handling
Resolved customer issues calmly and maintained

Company industry:
Catering, Food Service, & Restaurant

Luxury Customer Service (Fragrance Specialist / Account Manager)

January 2016 - January 2020

Selfridges

Manchester, United Kingdom

January 2016 - January 2020

Maintained premium presentation, communication,
and brand standards

Company industry:
Retail & Wholesale

Education

Manchester Metropolitan University

January 2019

January 2019

High school or equivalent, biomedical science

United Kingdom

Manchester Metropolitan University

January 2017

January 2017

High school or equivalent, Interior Design

United Kingdom

Skills

AVIATION
Intermediate
AVIATION
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
CULTURAL SENSITIVITY
Intermediate
CULTURAL SENSITIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMERGENCY PROCEDURES
Intermediate
EMERGENCY PROCEDURES
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
PROMOTIONAL MATERIALS
Intermediate
PROMOTIONAL MATERIALS
Intermediate
PROMOTIONAL STRATEGIES
Intermediate
PROMOTIONAL STRATEGIES
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
G772739HANEEN AL-SARAYEFIPEARSON BEC LEVEL 3 EXTENDED DIP. (WAS NATIONAL DIP.
Pearson
G772739HANEEN AL-SARAYEFIPEARSON BEC LEVEL 3 EXTENDED DIP
Pearson
Jun 2018

Hobbies and interests

reading, horse riding. social media.