Receptionist
Best Western Swiss Cottage Hotel
Total years of experience :2 years, 0 Months
As a dedicated hotel receptionist, I am the welcoming face of our establishment, ensuring each guest has a memorable experience from check-in to check-out. My responsibilities include:
Greeting guests warmly and professionally upon arrival
Managing reservations and room assignments efficiently
Answering inquiries and providing information about hotel services, amenities, and local attractions
Handling payments and processing billing accurately
Coordinating with housekeeping and maintenance to address guest needs promptly
Resolving any guest issues with patience and a positive attitude
Maintaining a neat and organised front desk area
With excellent communication skills and a commitment to exceptional service, I strive to create a welcoming atmosphere and ensure a pleasant stay for every guest.