Chief Operating Officer
Power House Gym
Total des années d'expérience :22 years, 1 Mois
As a professional in fitness facility management, I am adept at overseeing and directing daily operations, driving growth, and profitability through strategic planning and implementation. I establish and uphold operational policies across multiple departments, monitor KPIs, ensure regulatory compliance, and manage budgets. My duties include fostering vendor relationships, leading and mentoring teams, collaborating on marketing strategies, and resolving customer issues efficiently. By staying current on industry trends and implementing innovative tools, I continuously enhance operational efficiency, conduct performance evaluations, and contribute to long-term business development.
Fostered strategic industry partnerships to implement comprehensive business plans
Maximized profits through financial controls and revenue-generating programs
Maintained budgetary adherence through sound fiscal policies and management
Aligned strategies to accomplish critical short and long-range corporate goals
Spearheaded service optimization to increase customer satisfaction metrics
Modernized operations by integrating advanced and emerging technologies
Provided data-driven recommendations to enhance productivity and functionality
Optimized organizational efficiency through clear responsibilities and procedures
Minimized employee turnover and HR costs via proactive engagement approaches
Operations Manager overseeing all aspects of recreation facility management:
Membership Growth, Member Experience, Staff Leadership, Administrative Oversight, Handled payroll, scheduling, registrations, fee payments, and metrics tracking. Facilities Management, Community Partnerships, and Recreation Supervision.
Knowledge Management: Developed and maintained IT knowledge base documentation.
* Data Management: Optimized data entry, tracking, file handling, and communication processes.
* Process Analysis: Reviewed operational reports to verify administrative efficiency.
* Task Management: Assigned tasks to associates, tracked progress, and provided client updates.
* Executive Support: Created presentation materials for leadership meetings.
* Data Management: Created and maintained spreadsheets, databases, and report files.
Customer Service & Operations Leadership
* Delivered exceptional guest experiences by handling escalations and training staff on customer needs
* Optimized staffing levels through strategic scheduling and work assignments
* Trained and mentored staff to enhance knowledge, skills, and service standards
* Boosted customer loyalty via new engagement initiatives and employee empowerment
* Enforced quality standards through continuous monitoring
* Maintained high satisfaction by resolving conflicts and ensuring proper staffing
Proficient in MS Office for document creation, presentations, and correspondence
* Managed office supplies inventory, purchasing, and vendor requisitions
* Maintained organized digital and hard copy filing systems
* Oversaw front office organization, appearance, and cleanliness standards
* Handled timecard review, reconciliation, and payroll processing
* Optimized staffing and resources to meet daily operational needs
* Resolved customer complaints adhering to policies and procedures
* Developed and enhanced administrative process policies
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