Hani Al-Hazmi

- Formulate and maintain the information technology strategy; and define and implement IT policy and governance structure.
- Represent technology in business discussions and ensure necessary technology capabilities needed by business are developed.
- Aligns the IT Strategy, architecture and plans with the business priorities and ensures that IT resources are deployed appropriately to fulfill approved demand for IT services.
- Analyze wider industry trends and best practice to identify best-in-class IT direction.
- Oversee the gathering of technology requirements from Corporate functions as well as the business units and promote synergies.
- Propose IT budget and suggest Corporate transformational IT initiatives.
- Oversee the implementation of internal IT services to ensure alignment with corporate and business units objectives
- Set vision and strategy for disaster recovery and business continuity management of the organization Define and implement standard corporate processes to protect the company's data.
- Ensure IT security policy, guidelines and procedures are defined and implemented across business units and processes.
- Ensure adequate resources are in place to protect the company from IT security threats and to react in the event of incidents.
- Building and mentoring high performing team of IT professionals to support the business needs in a high demanding and challenging environment.

Accomplishments:
• Provided vision and thought leadership in the development and implementation of the enterprise-wide information technology (IT) program.
• Commanding following 6 divisions with a total of 110 employees and over 100 applications. Reporting to the CIO.
- Service Desk
- Network Infrastructure
- Computing Infrastructure
- Application (Development, Operations & Support)
- Business Intelligence
- Information Security
• Established and executed GACA IT Strategy in 2015. Aided in transforming IT capabilities to embrace the new technological competences.
• Built state-of-art Security Operation Center (SOC), Network Operation Center (NOC) & Service Desk.
• Secured GSM coverage through the existing service providers across the Kingdom for 4 International airports.
• Instrumental in building solid Application Middleware for the aviation systems.
• Facilitated smooth migration of GACA aviation systems and critical application to the Oracle Engineered System.
• Played a pivotal role in transitioning GACA aviation systems and critical applications to a highly available and secure environment achieving 99.999% availability.
• Built a state-of-art network infrastructure for King Khalid International Airport as well as state-of-art network infrastructure and Wireless Network Infrastructure for King Fahad International Airport.
• Successfully obtained ISO 27001 and ISO 22301 certifications for GACA-IT.

Key Responsibilities:
• Proffering strategic and tactical leadership in establishing organization’s technical vision, aligning IT goals Vs business goals, designing & implementing IT frameworks & leading all aspects of organization’s technological development.
• Working closely with business leadership team to drive and execute elements of the GACA’s Business Strategy.
• Providing dynamic leadership for IT Department operations and development; defining and executing IT solution strategy to support strategic business growth and evolving needs.
• Striving to elevate the department to operational excellence, guarantee the application of operational best practices and implementation of initiatives to achieve expected efficiency and effectiveness levels.
• Developing annual business cases and operating budgets for the department. Seeking budget approval and monitoring implementation of these to ensure financial and functional targets are met.
• Engaging with key stakeholders to develop and agree on strategic plans and capability roadmaps, ensuring alignment with the organization objectives.
• Building and mentoring highest performing team of IT specialists to support institution needs in high demanding and challenging environment.

Accomplishments:
• Provided leadership and a "big-picture" perspective to KAUST in the pursuit of goals related to the organizational mission and overarching strategy. Piloted development and implementation of policies, short & long-term planning.
• Superintended highly qualified network team to develop design principles, models, plans, internal standards, budgets, and processes based on industry best practices.
• Administered roll-out of ITIL based best practices in a complex service delivery environment. Designed, transitioned, operational & continuous improvement activities in the ITIL process life cycle.
• Developed design briefings, generated design documentation, created/ tracked project schedule milestones throughout project lifecycle.
• Entrusted to plan future enhancements and directions for the university-wide network backbone. Determined budget requirements, current computer and network systems technology, and available vendor offerings to establish optimum computer and network architecture solutions.
• Leveraged advanced technical expertise to facilitate computer and network services for both local and wide area networks and the worldwide Internet.
• Enabled development of technical and operational requirements for services provided by contract with external organizations for IPTV, Internet, telephony & high-speed connectivity to worldwide Research & Education networks.

Key Responsibilities:
• Established departmental goals, objectives, procedures and standards. Championed sizeable projects for the enterprise to accelerate business capabilities and performance.
• Served as single point of contact with Research Park Tenants; liaised with the IT strategist to coordinate service design and service delivery of requests received from the Research Park Tenants.
• Driving force for enhancements of IT services, facilitated service improvements to continuously improve quality and customer satisfaction with IT.
• Ensured appropriate OLAs/SLAs are developed and implemented to support new services. Regularly review OLA/SLA targets and metrics.
• Committed to innovation, architected process transformation to enhance network services. Analyzed technical/ operational requirements of the network, suggested strategic recommendations for changes to network infrastructure through design changes or process improvements.
• Partnered with business management teams to determine business process and productivity needs and prepared an associated technology strategy to support these identified business goals.

Accomplishments:
• Spearheaded day-to-day data operations for Western region, owned and shaped technology services strategy and roadmap whilst maintaining high network availability and customer satisfaction.

Key Responsibilities:
• Managed day-to-day data operations of the entire Western Region. Established department SOP. Collaborated with executive management/ department leaders to assess near- and long-term data centers & network capacity needs.
• Met with C-suite at the clients to orchestrate strategies where to best leverage enterprise architecture for greatest strategic impact/ competitive advantage, discuss address current and future business requirements and impacts.
• Served as Change Agent, enforced change management control procedures for network changes and maintenance. Reported impact on KPIs to top management.

Accomplishments:
• Championed operation of the University’s network. Built and mentored highest performing team of 40+ Engineers to support institution needs in high demanding and challenging environment.
• Instituted network operation guidelines and escalation forms and procedures. Planned, designed and installed complex network equipment.
• Established the foundation of the network operations, organization structure, access management, and reporting mechanisms. Which Are Being Followed to Date.
• Acted as the escalation leader throughout the process of restoring service during service outages. Provided explanation/ analysis/ history for outage reporting and Root Cause Analysis (RCA) as required.

Key Projects to Credit:
• Deployment of GACA private cloud
• Establishment of GACA New Service Desk
• Deployment of GACA IT Service Manager
• Migrating GACA aviation systems and critical applications to the Oracle Engineered System (Exadata and Exalogic)
• Planning the Implementation of GACA on-Premise Business Intelligence Infrastructure (OBIEE)
• Integration of GACA Aviation Systems with the Ministry of Foreign Affairs (MOFA)
• Implementation of Oracle On-Cloud Business Intelligence (BI) at GACA
• Planning for GACA ERP Upgrade
• Deployment of Oracle SOA and Weblogic Environments at GACA
• Development of GACA Portal
• Development of GACA Airports Mobile Application
• Development of GACA Staff Mobile Application
• Deployment of GACA Telepresence Infrastructure and endpoints
• Planning for the Implementation and Certification of ISO 27001
• Building the Security Operation Center, Network Operation Center, and Service Desk for GACA
• Deployment of GACA Security infrastructure
• Deployment of the Network Infrastructure for King Fahad and King Khalid International airports
• Deployment of the Wireless Infrastructure for King Fahad International airports
• Deployment of GACA Mobile Device Management (MDM)
• Deployment of GACA Disaster Recovery Site in Riyadh
• Establishment of a diverse backup 10G International link from KAUST to Amsterdam.
• Establishment of KAUST’s POP in Amsterdam.
• Planning, design, and Implementation of KAUST’s network in Amsterdam (CRS & ASR9K).
• Planning, design, and Implementation of Internet Asymmetric Routing and Filtering.
• Planning, design and Implementation of KAUST’s International high-speed Internet.
• Planning, and design of KAUST’s connectivity to eduroam.
• Planning, and design of the Scientific Computing Center New Provider Edge Routers (ASR9K).
• Network design and implementation of eight Juniper SRX5800 firewalls.
• Network design of KAUST’s new VPN (Cisco ASA5585-X).
• Network design of KAUST Hotels (KAUST Inn1, and KAUST Inn2).
• Network Optimization Projects (MPLS, Internet, FTTH).
• Planning and network design of A10 load balancer deployment.
• Planning and design of KAUST Schools Wireless LAN Infrastructure Upgrade.
• Planning and design of KAUST’s Campus Wireless LAN Infrastructure Upgrade to 802.11ac.
• Planning and design of KAUST’s Network Malware Protection & Network Admission Control.
• Planning and design of KAUST’s MPLS Core Upgrade to 100G.
• Planning and design of KAUST’s Scientific Computing Center Compute Backbone.
• Planning and design KAUST’s high-speed network for the new supercomputer.
• Planning and design of Research Park Tenants Connectivity to KAUST.
• Planning and re-design of KAUST’s residential area network
• Planning and design of KAUST’s IPTV System