Service Delivery Manager
Blackboard Inc.
مجموع سنوات الخبرة :19 years, 4 أشهر
• Acting as the central point-of-contact within clients and maintain day-to-day knowledge of all plans, activities, and status of projects and issues involving clients’ environment.
• Planning and managing projects involving client’s infrastructure for scalability, optimal performance, and growth in coordination with clients and all elements within different products types and domains.
• Supervising projects implementation and gathering clients’ feedback and notes with creating project plans.
• Coordinating with Global Services Project Management, Product Developers, clients’ Technical Support Manager to deliver and manage clients’ requirements.
• Modifying and ordering hardware when necessary in coordination with clients.
• Designing and implementing testing and/or staging in coordination with client as necessary for testing and upgrade planning purposes
• Coordinating and facilitating regularly scheduled project and status update meetings with clients.
• Developing detailed planning including Escalation process, Operations Handbook, Infrastructure test and implementation plans.
• Managing projects team and stakeholder.
• Managing project Budgets/Contracts & risks.
• Managing projects conflicts.
• Documenting and providing monthly reports to clients on infrastructure design, hardware inventory, monitoring and management infrastructure, change management logs and other relevant materials
• Providing timely and detailed reports of infrastructure changes, service outages, or degradation of services; and issue resolution reports.
1-Building Web Portals architecture standards, N-tier structure, OO methodologies and SDLC standards under C#.Net and ASP.Net 4.0 to build E-Products.
2-Building Web Portals system Architecture with best practices for banking industry based on SOA and highly secured and highly performance system.
3-Building Dynamic and Scalable framework for web portals with flexible and strong workflow engine to support and kind of financial business domains.
4-Looking for the latest technologies to meet business requirements and architecture.
5-Lead development process with 7 team members to develop company system framework and modules.
6-Setting Coding standards and design patterns.
7-Improve systems security and performance issues with latest solutions that meet dynamic and very secured banking systems over internet and intranet like secured session management, protecting SQL injection and cross site scripting, building DMZ area, using Virtual Keyboard and Recapture image verification..
8-Writing technical parts in company proposals.
9-Follow-up customer project managers to close projects SIT/UAT and deliver company systems.
10-Participating in system implementations and proof of concepts for many projects.
11-Building needed DB design and system forms validations and roles according to business needed.
12-Creating needed UML diagrams for different system entities and modules.
13- Strong experience in Corporate banking Portals including Trade finance Portals (Letter of Guarantee, Letter of Credit, Documentary collections, Discounting).
14- Strong experience in building Retail Portals.
15-Strong experience in cash management solutions like Payroll Cards, Payroll files, MOI services and Account management for banking Corporate and retail users.
16-Building Multi threading system to protect sensitive information in none-production environments(UAT/SIT/Development) by scrambling, truncating, masking SQL server and Oracle and any other DB engine like Banks customer names, Account numbers, credit cards with keeping valid format, account numbers and others with following PCI-DSS roles.
16-Building rich and secured portals with applying SWIFT roles, Central banks roles, banks security and audit department needs and roles.
19- building integration layers and services to integrate to banks back office system to meet B2B business requirements and core banking systems and any other systems like SMTP gateways, SMS gateways, Token Gateways by developing SOA portals and using WCF web services with high availability.
17-Getting Customers needs in coordinating with business departments and reflect all business needs development design/architecture and generate needs development tasks.
18- Building rich and secured portals with applying SWIFT roles, Central banks roles, banks secuirty and audit department needs and roles.
19- building integration services layers with banks back office systems and core banking systems and with any other systems like SMTP gateways, SMS gateways, Token Gateways, HR systems and payroll system and others by developing SOA portals With using WCF web services with high availability.
20-Strong business and analytical skills to meeting and kind of business needs of different technologies with confirming SRS documents with Business team and build system tasks..
21-Doing R&D tasks to meet business technical challenges.
22-Doing need technical demonstrations and presentations for different systems.
23-Helping project managers to determine project costs and implementation costs and need time to close projects.
24-Building high secured web portals using latest technologies and prevents all kind of hack attempts and security Gaps with high systems availability and secured session management.
25-TCP-IP sockets programming for Web Application to build real-time applications and Push technology mechanism
I worked in Edata as senior Web Developer for more than 3 years, I’ve participated in developing 5 modules related to Brokerage and financial solutions, I worked on many huge projects in Qatar, UAE and Oman, also I been team leaders for many projects for a team 5 people working on web applications using ASP.net 1.1, Asp.Net 2.0, ASP.Net 3.5, Crystal Reports, SQL Server, Oracle DB, also working on DB design and customer requirements, in addition to working on Data Migrations during Going live in projects, working on integration with Banks Gateways in QNB bank in Doha-Qatar using web services and XML messages to debit transactions from customer accounts online also I’ve worked on different kind of integration with customers SMS Gateways to send SMS for customer transactions and Login SMS Pin Code.
During my work in Edata I’ve worked as project manager for my last 10 months for couple projects in Abu Dhabi, I was responsible for determine Customer Need, project Timing and Phases, data integration and Task Assigning and follow-up.
Handling project management, coordinating with team leader and developers to distribute tasks and to assign the required time for each task.
Coordinating with business department ( business development manager and system analyst) to gain customer needs and transform them to tasks, also determining the project deadlines, project team cost and project start and end time.
Containg customer incharge person to disscuss some needs also to disscuss the project setup needs (HW and SW).
Am working to many projects using asp.net of diffrent versions, windows applications, with financial bussiness mainly on trading solutions (brokrage systems ) onilne trading solutions, backoffice system also other products like administration and CMS.
Main duties to enhance E- services provided to many customers in Jordan and outside Jordan, with involvement in Generating reports for Arab Bank Credit Recommendation system using SqL Reporting services2000, and Participating In
Madaba Municipality License System Analyses, Design and Development (asp.net & c#.net and sql server2000).
Successful Projects delivered:
- Arab Bank Credit Recommendation System.
- Madaba municipality License System (Jordan).
SW Developer with successfuly done tasks in developing web applications standards using c#.net, and as a team member in developing Payroll System, accounting system, Library search system as ASP.net applications.
Sw Developer, i had successfuly finished tasks in windows & web applications development , i was a team member in making 2 huge projects for UNRWA & Applied Science Univeristy.
I was put on the honors list of the computer information systems faculty