Learning Manager
Chalhoub Group
مجموع سنوات الخبرة :10 years, 9 أشهر
a team of 10 members and support more than 20 customers - Luxury Brands as well as contribute in the task of imparting training to average of 2, 000 employees yearly
•Transform the overall training & development function and prepare case studies & best practices to share with trainees and implement innovative training techniques to accelerate the learning process among team members
•Ensure that the training & development initiatives are aligned with the organizational goals/culture by utilizing contemporary pedagogy, learning tools & methodology
•Gear the training sessions to manage internal procedures & resources to ensure maximum productivity, quality and timeliness, conduct audits to fulfil post training evaluation and maintain the required standards of service
•Determine the training needs, identify training gaps & conduct programs to enhance efficiency of entire team to ensure profitability and maintain productivity benchmark
•Drive training support systems along with the assurance of regular Up gradation, maintain all knowledge support systems as per the norms and implement processes to make the training function process driven
•Set up a structured feedback mechanism to assess effectiveness of the training programs, analyze the feedback inputs to improvise the system of training delivery
•Develop comprehensive institutional research, perform tasks demonstrating professional research methods, principles, practices, resources and techniques
•Design strategies, create initiatives, tools and systems to enhance individual, group and corporate effectiveness, productivity and profitability as well as drive initiatives in reducing direct cost by 24%
•Identify problems, formulate tactical plans, initiate change and implement effective process, programs and manage modern business systems and ventures in challenging and diverse environments
•Form a durable structure training department that serve the group in mapping their business needs with the individual training needs as well as leading the digital learning implementation
the training sessions to organize internal procedures & resources in order to safeguard maximum productivity, quality and timeliness as well as developed products training materials and custom made programs
•Conducted audits to fulfil post training evaluation and maintained the required standards of service as well as accompanied product knowledge courses, and assisted Retail Banking Group training manager
•Proactively explored and implemented innovative training techniques to accelerate the learning process among team members and enhanced the collections rate and satisfaction by creating a customized training
•Developed and submitted daily & monthly reports on training & development metrics, including evaluation results to the management as well as improved the customer service and selling skills for front-liners employees - branches
the portfolio of more than 30 clients and was bestowed as a Passionate
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