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تم إلغاء حظر المستخدم بنجاح
Hani  Kiwan , Operations Manager

Hani Kiwan

Operations Manager·Najlaa International Catering Services

الكويت

بكالوريوس, Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 5 أشهر

Operations Manager

ديسمبر 2024 - حتى الآن

Najlaa International Catering Services

الكويت، الكويت

ديسمبر 2024 - حتى الآن

• Lead daily operations across 22 rig camps, ensuring uninterrupted
service delivery and operational efficiency.
• Oversee catering, housekeeping, and life support services,
maintaining high performance standards while controlling
operational costs.
• Manage procurement activities, supplier coordination, and logistics
to ensure timely availability of resources across sites.
• Monitor consumption and implement cost-control measures,
optimizing resource utilization and reducing waste.
• Ensure full compliance with food safety, hygiene, and operational
standards across all locations.
• Drive Process improvements to enhance service quality, efficiency,
and overall operational performance.
• Supervise and lead multidisciplinary teams across multiple sites,
ensuring productivity and workforce alignment.

مجال الشركة:
المطاعم وخدمات الطعام

Co-Founder

يناير 2020 - حتى الآن

Charcolized.co

عمان، الأردن عن بُعد

يناير 2020 - حتى الآن

• Built and scaled an import and distribution business specializing in
charcoal sourcing from international markets, including Indonesia.
• Established and expanded a distribution network across coffee
shops, supermarkets, and retail clients, driving consistent market
penetration.
• Led end-to-end supply chain operations including procurement,
international sourcing, logistics, and inventory management.
• Negotiated supplier contracts and pricing strategies to optimize
costs and maintain competitive margins.
• Implemented quality control systems to ensure product consistency
and strengthen customer retention.
• Managed full financial operations including invoices, collections, and
performance reporting.
• Strengthened client relationships through proactive feedback
analysis, improving service quality and repeat business.

مجال الشركة:
صناعة منتجات التبغ

Procurement & Operations Manager

نوفمبر 2023 - يناير 2024

Kaano Group

لويزيانا، الولايات المتحدة

نوفمبر 2023 - يناير 2024

• Managed full operational and financial performance of restaurant
operations, ensuring profitability and operational efficiency.
• Developed and executed business plans, budgets, and standard
operating procedures to support consistent performance and
growth.
• Oversaw procurement, purchasing, and inventory management,
ensuring cost control and continuous supply availability.
• Led recruitment, training, and workforce planning to build and
maintain high-performing teams.
• Enhanced service quality and customer satisfaction through process
improvements and operational optimization.

مجال الشركة:
المطاعم وخدمات الطعام

Procurement & Operations Manager

يناير 2019 - نوفمبر 2023

LA THANI Food & Beverages

عمان، الأردن

يناير 2019 - نوفمبر 2023

• Managed sourcing of food, packaging, and operational supplies from
local and international vendors, ensuring consistent supply and
quality standards.
• Negotiated supplier contracts and pricing to optimize costs while
maintaining product quality and service reliability.
• Oversaw procurement operations including purchase orders,
inventory planning, and supplier performance management.
• Coordinated logistics, import processes, and customs clearance to
ensure timely delivery of goods.
• Utilized ERP systems and data analysis tools to track procurement
performance and support decision-making.
• Collaborated with operations teams to align procurement strategies
with business requirements and demand planning.

مجال الشركة:
المطاعم وخدمات الطعام

Senior HR Officer

يناير 2014 - يناير 2019

Airport International Group (AIG)

عمان، الأردن

يناير 2014 - يناير 2019

• Managed payroll, workforce planning, and employee lifecycle
processes, ensuring accuracy and operational efficiency.
• Oversaw HR operations including contracts, compliance, and
employee relations in line with labor laws and company policies.
• Supported daily operations through effective workforce scheduling
and manpower planning.
• Ensured compliance with regulatory requirements and internal
standards across HR functions.

مجال الشركة:
شركات الطيران

التعليم

Amman Ahliyyah University

يناير 2009

يناير 2009

بكالوريوس، Hotel Management

الأردن

Skills

BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
STRATEGIC PROCUREMENT
Intermediate
STRATEGIC PROCUREMENT
Intermediate

اللغات

الانجليزية
مبتدئ
العربية
مبتدئ

التدريب و الشهادات

الشهادات
MENA HR Systems
ERP Systems
SHRM Senior Certified Professional (SHRM-SCP)