هانية السيد

• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
• Customer Journey Mapping, analyzing touch points with the organization and maximizing commercial opportunities.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing direct communications with customers through the CRM.
• Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
• Ensuring the database is segmented effectively for targeted marketing activities.
• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
• Present monthly & daily reports analysis such as CSI reports, daily call list to the marketing, brand and the after sales managers.
• Working with the Marketing Manager and Brand Manager in order to develop a customer clientele program, targeting the highest value customers, support the Marketing & the Brand Manager in the development of a suite of email communications including a welcoming program for these customers.
• Organizing events including press conferences, exhibitions, open days and press tours.
• Fostering community relations through events such as open days and through involvement in community initiatives.
• Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs.

• Service Bookings.
• Sales leads.
• Recovery arrangements.
• Ability to use the abs system for bookings also the fast track for sales Leeds.
• Assist the customer for the locations and directions through the phone.
• Escalating customer complains.
• Handling Honda UAE, Oman & Qatar - trading enterprises (Jeep - Dodge - Chrysler - Volvo & Auto mall) Inquiries.