Customer Assistant Service
GIB
Total years of experience :3 years, 0 Months
• Build and maintain effective relationship with customers to implement the retail proposition and achieve defined goals/objectives.
• Act as point of contact for customers and especially for new customers, answer their queries and provide information about various products and services offered by the Bank within specified turn-around time to ensure customer satisfaction. Address all customers’ service needs as per quality standards.
• Process customer requests for: account opening, service subscription, utilizing the ATM and SST machines. Assist customers in completing the electronic forms and applications while ensuring accuracy and completion of all required documentation.
• Log and document all customers handled transactions and report them to the Store Manager.
• Review the application/agreement and verify customer information (government identity verification, signature verification and passport / Iqama verification).
• Perform diagnosis of technical issues (specifically mobile/smart phone and internet technology). Operate and check all of the store’s devices usability/functionality.
• Cross-promote products/services to customers and leverages on existing customer base to improve profitability while driving customer retention.
• Prepare/generate statistical reports such as (report 1, report 2) according to prescribed schedules so that all relevant parties are assured of the integrity of transactions
• Provide proper handover of any open cases for follow up to the agent on upcoming shift
• Ensure all documents related various transactions are filed (hard/soft copy) and archived. Follow document retention and disposal procedures, ensuring minimal discrepancies and loss of information
• Follow all service quality policies and guidelines, SLA’s and communicate internal/external complaints to supervisor so they remain up to date with complaints, service quality level and operations processing issues
• Generate sales leads.
• Ensure all retail policies and bank guidelines are complied with, conform to risk policies and procedures, AML KYC policies, including those related to confidentiality and privacy to ensure regulatory compliance.
• Meet the assigned annual target.
مواجهة متطلبات سوق العمل عن طريق العمل في مجموعة لتصاميم المهام وايجاد الحلول و تحليل النظم وعمل برمجة للمتطلب .
Face of the labor market requirements by working in a range of functions and designs solutions and systems analysis and programming work for the requirement.
Completion Date: April 2013
Perfect Excellent grade