Senior Customer Service
Mekdam Technical Services
مجموع سنوات الخبرة :11 years, 2 أشهر
Maintain an updated Payroll Record of all employees and new recruited ones
Contribute to the development and implementation of the company's Compensation & Benefits policies
Prepare the payroll of all the employees
Handle team members related matters (warnings, employee leave, sick leave, etc.);
Supervise issues related to personnel (CNSS, Insurance…)
Assist in communication and implementation of all HR policies and initiatives
Maintain employment files and records per company policy and legal regulations
Monitor proper application of leaves as set by policy
Monitor time and attendance records
Manage end of service for leavers
Welcome new recruits and prepare offer letters
Control and handover the uniform, and provide a monthly inventory report to the accounting department
Control employees health cards renewal quarterly
• September 2010 - present: Business Development
Coordinator at Ministry Of Food SAL, Company's owner of
CLASSIC Burger Joint: • Perform general clerical duties to include but not limited to photocopying, faxing, mailing, scanning and filing.
• Handle Secret Shopping Functions including yet not
exclusive to recruiting, orienting, scheduling,
coordinating the secret shoppers' visits, generating and posting reports.
• Support Business Department with illustrative short
videos and Power point presentations.
• Document and dispatch company legal papers.
• Handle daily comment cards data entry on CRM and provide feedback on details and incidents.
• Handle pest control management including yet not
exclusive to scheduling, communicating and reporting.
• Conduct audits on Food Safety and Hygiene compliance in all outlets to report any discrepancy.
• Generate meaningful reports and new ideas to support the department's growth.
• Perform remote IT maintenance to company
workstations.
• Assist the Business Development Department and the
Human Resources Department with other job related
duties as assigned.
• October 2009- April 2010: Executive assistant at LUXLAB
Beirut, Lebanon: • Promptly screen and distribute incoming email.
• Maintain confidential records and files.
• Prepare agendas and attend board meetings.
• Greet and assist visitors.
• Answer phones, direct calls and respond to inquires.
• Anticipate needed supplies, verify receipt of supply.
• Perform other related duties as required.
• Aug. 2007-Oct. 2009: Assistant Catering Manager at USM
CATERING - American University of Beirut, Lebanon: • Area Manager.
• Assist in writing all policies and procedures to sanitation,
safety and personal hygiene.
• Report customer feedback to the management.
• Represent the company and the nutrition department in committees.
• Monitor the nutrition service areas to comply the official
regulations.
• Recruit, supervise and evaluate the staff's performance.
• Supervise the quality of food and service.
• Track equipment maintenance.
• Control cash issuance and cash hand over, upon closing and opening shifts.
• Make sure that all units are properly closed.
• Report unit's daily sales to the head office on a daily
basis.
• Interact with customers if involved with "front of house"
work.
• Oversee the management of the facilities: check events
bookings and the allocation of needed resources and staff.
• Assist Co-Workers colleagues during peak hours (kitchen
and/or public area)
• Deal with staffing and client issues as they arise.
• Ensure that all quality company's standards in every
aspect of the operation are adhered to at all times.
• Schedule and arrange personnel shift, attendance, leaves and other related issues.
• Paperwork, administrative procedures correspondence,
invoicing.
Trainings: • July 3 2006-august 29 2006: Le Royal Hotel-Beirut in the Human Resources Department as administrative
coordinator.
• August 15 2005-september 23 2005: The Metropolitan
Palace Hotel-Beirut in the food and beverage Department,
training in Services and Production.
• October 2003-January 2004: Promotion Agent at
A.N.League Company (i.e: Fromage Gruyere, Fine paper,
• August 2003: Promotion Agent at Unimark Trading
Company (i.e: Oral-B, Cadbury chocolat, l'Oreal, Duracell Batteries
Cosmetics)
• 2006-2007: Bachelors in Business Administration- Hotellerie et Tourisme, Holy Spirit University, Kaslik, Lebanon.
• 2002-2003: Economics & Sociology, Saints-Coeurs School, Jdeideh El Metn, Lebanon.