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Hanna De Jesus, Assistant Manager / Branch Manager

Hanna De Jesus

Assistant Manager / Branch Manager·Sushi Library (Apparel Group – Bahrain)

Bahrain

Diploma, Computer Science

Work experience

Total years of experience: 15 years, 3 months

Assistant Manager / Branch Manager

November 2024 - Present

Sushi Library (Apparel Group – Bahrain)

Manama, Bahrain

November 2024 - Present

• Oversee daily operations, ensuring adherence to company standards and service
excellence.
• Manage staffing, scheduling, and performance evaluations to optimize productivity.
• Monitor inventory, cost control, and P&L reports to maintain profitability.
• Drive marketing and promotional strategies to increase customer traffic and sales.
• Ensure compliance with health, safety, and hygiene standards.
• Provide hands-on leadership and training to build a motivated and efficient team.
• Handle customer concerns professionally and ensure guest satisfaction.
Company industry:
Catering, Food Service, & Restaurant

Assistant Manager / Branch Manager

November 2024 - Present

Sushi Library – Apparel Group

Manama, Bahrain

November 2024 - Present

Lead daily operations of a high-volume restaurant branch delivering premium Japanese
dining experiences.
Manage a team of approximately 25+ staff across FOH and BOH operations.
Improved branch operational efficiency and customer satisfaction through structured
staff training and service audits.
Monitor full operational performance including inventory, labor costs, and monthly P&L
analysis.
Coordinate with mall management, marketing teams, influencers, and delivery
aggregators to drive brand visibility.
Represented the brand at Bahrain International Circuit promotional activations.
Selected as Bahrain delegate at the regional brand convention in Dubai, presenting
operational performance and growth initiatives.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor / Cashier-in-Charge

August 2017 - Present

Burrito Loco W.L.L

Manama, Bahrain

August 2017 - Present

• Managed front and back of house operations, inventory, and cash flow.
• Ensured food safety and service standards compliance.
• Resolved customer concerns and maintained a strong service culture.
Company industry:
Catering, Food Service, & Restaurant

Restaurant Manager

December 2023 - November 2024

Sumo Sushi & Bento

Manama, Bahrain

December 2023 - November 2024

• Recruited, trained, and supervised front and back-of-house teams.
• Managed budgets, labor costs, and inventory for operational efficiency.
• Planned menus and coordinated with suppliers for quality and cost-effective sourcing.
• Promote the brand through innovative marketing and customer engagement strategies.
• Maintained compliance with all licensing, hygiene, and health regulations.
• Prepared and presented financial and performance reports to senior management.
Company industry:
Catering, Food Service, & Restaurant

Restaurant Manager

December 2023 - November 2024

Sumo Sushi & Bento – Al Merbati International WLL

Manama, Bahrain

December 2023 - November 2024

Managed full restaurant operations including staffing, procurement, inventory control,
and guest relations.
Supervised and developed a team of 20+ staff.
Improved operational workflow and service speed during peak hours.
Controlled labor and food costs while maintaining high service standards.
Prepared financial and operational performance reports for senior management.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Supervisor / Trainer

November 2022 - November 2023

KYRO Lounge & Restaurant – El Khair Sons Co.

Manama, Bahrain

November 2022 - November 2023

• Provided exceptional customer service and resolved guest concerns effectively.
• Supervised daily operations and staff performance.
• Conducted training on service standards, cash handling, and operational policies.
• Managed scheduling, inventory reports, and sales records.
• Ensured consistency in document management and compliance with operational
procedures.
Company industry:
Catering, Food Service, & Restaurant

Supervisor / Trainer

November 2022 - November 2023

KYRO Lounge & Restaurant

Manama, Bahrain

November 2022 - November 2023

Supervised service operations and trained staff on hospitality standards and operational
procedures.
Delivered structured training programs covering service excellence, POS operations, and
cash handling.
Managed staff scheduling and daily sales reporting.
Handled guest recovery and conflict resolution to maintain high customer satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Safety

Cashier

April 2021 - October 2022

Café Lilou – Al

Manama, Bahrain

April 2021 - October 2022

Handled high-volume POS transactions with strict financial accuracy.
Managed daily cash reconciliation and documentation.
Maintained premium guest service standards in a luxury café environment.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Cashier

January 2021 - October 2022

Café Lilou – Al Ghalia W.L.L

Manama, Bahrain

January 2021 - October 2022

• Processed transactions accurately and efficiently using POS systems.
• Managed cash float, balanced drawers, and ensured proper financial documentation.
• Delivered excellent customer service and maintained professionalism under pressure.
Company industry:
Catering, Food Service, & Restaurant

Restaurant Supervisor

January 2020 - September 2020

Lino’s Authentic Italian Restaurant – Armada Retail Concept

Al Kuwait, Kuwait

January 2020 - September 2020

Oversaw service operations and ensured brand service standards.
Supported restaurant leadership with sales monitoring and operational reporting.
Trained service teams to maintain consistent guest experience.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor

January 2020 - January 2020

Lino’s Authentic Italian Restaurant – Armada Retail Concept

Al Asimah, Kuwait

January 2020 - January 2020

• Oversaw restaurant operations, ensuring compliance with quality and service standards.
• Trained staff and monitored performance to maintain operational excellence.
• Prepared sales and operational reports to track productivity and profitability.
Company industry:
Catering, Food Service, & Restaurant

Restaurant Supervisor / Cashier-in-Charge

August 2017 - August 2019

Burrito Loco

Manama, Bahrain

August 2017 - August 2019

Managed front and back-of-house operations including inventory, staff supervision, and
cash flow.
Ensured compliance with food safety and sanitation standards.
Handled guest service issues and maintained positive brand reputation.
Certified to provide food service at the naval base.
Company industry:
Catering, Food Service, & Restaurant

Sales Consultant / Supervisor

December 2011 - February 2015

Bellini Designer Baby & Teen Furniture

Dubai, United Arab Emirates

December 2011 - February 2015

Supervised retail sales operations in one of the worlds highest-traffic shopping malls.
Consistently achieved top sales performance and received multiple recognition awards.
Trained sales associates and maintained visual merchandising standards.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Consultant / Supervisor

December 2011 - January 2015

Bellini Designer Baby & Teen Furniture – Bella Brands

Dubai, United Arab Emirates

December 2011 - January 2015

• Supervised sales operations, trained staff, and maintained store standards.
• Processed transactions and maintained financial records.
• Handled inventory, merchandising, and customer service.
• Achieved top sales and earned multiple performance awards.
Company industry:
Retail & Wholesale

Cashier

October 2008 - November 2011

Novotel – Ibis Hotel DCC (ACCOR Hotels)

Dubai, United Arab Emirates

October 2008 - November 2011

• Processed cash and card payments efficiently and accurately.
• Trained and assisted colleagues in service operations.
• Ensured guest satisfaction through professional interaction and problem resolution.
Company industry:
Catering, Food Service, & Restaurant

Cashier

October 2008 - November 2011

Novotel & Ibis Hotel – ACCOR

Dubai, United Arab Emirates

October 2008 - November 2011

Handled front desk and restaurant cashier transactions with high accuracy.
Assisted in onboarding and training new service staff.
Maintained strong guest service ratings through professional customer interaction.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Education

Liceo de Pulilan Colleges

March 2006

March 2006

Diploma, Computer Science

Philippines

Liceo de Pulilan Colleges

March 2006

March 2006

Diploma, Computer Science

Philippines

Felizardo C. Lipana Memorial High School

April 2004

April 2004

High school or equivalent, High School

Philippines

Felizardo C. Lipana Memorial High School

March 2004

March 2004

High school or equivalent, highschool

Philippines

Skills

COST CONTROL
Intermediate
COST CONTROL
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROFITABILITY ANALYSIS
Intermediate
PROFITABILITY ANALYSIS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Certifications
&
Assistant Manager / Branch Manager

Hobbies

  • Cooking