حنا شطارة

• Handle all procurement activities relating to equipment, materials & systems complying to the project’s quality and requirements
• Prior to ordering, check all stocks availability in central stores and sub stores
• Ensure that procurement processes comply to management’s approved procedures and policies with respect to time, cost, and quality
• Ensure timely delivery of equipment, material & systems to support site installation work as per the approved work program.
• Build, develop and maintain good relationships with suppliers and subcontractors.
• Agree on materials prices, and achieve cost-effective solutions and proposals for the intended project.
• Prepare management reports as required
• Oversee the selection and requisition of materials and plant.
• Act as the main technical advisor at the construction site for subcontractors, craftsmen and operatives.

• Prepare and maintain records of all inventory
• Compile inventory reports and issue them to management
• Support shipping prep and loading
• Investigate inventory shortages and discrepancies
• Work with sales representatives, customers and other members of the warehouse, as necessary

• Prepare financial reports on monthly basis
• Handle cash management
• Prepare bank statements
• Perform accounts’ reconciliations
• Monitor expenses and release payments.
• Review and verify banking transactions
• Initiate and manage procurement activities
• Review and verify invoices
• Manage administrative activities within the company such as transportation, courier, expat accommodation/work permits and other relevant matters.
• Supervise and coordinate activities of staff.
• Design and implement inventory controls and make recommendations to management.
• Locate suitable business premises and negotiate leasing agreements.
• Handle logistics including shipments follow up and liaising with clearance agents, report on weekly basis on shipments to management.
• Liaise with the head offices in Finland and Dubai on daily basis.

The organization handles the outsourced operations of bills collections and follows ups for Orange Jo. My role
is:
 Managing a portfolio of customer accounts
 Manage a team of collectors throughout their daily operations including tasks assignment and follow ups.
 Preparing status reports
 Handling and following up on customers’ complaints and requests

 Monitoring and assessing the performance of team members
 Follow up on bills settlement
 Verifying the entries and processing of payments on the billing systems
 Supervising field work of team members

Handling customer service including providing service offering briefs,
Handling customer complaints, processing payments.