Recieptionist
Dubai airport
Total years of experience :4 years, 5 Months
Dulsco: Dubai airport (Terminal 1) June 2012-- Date
Position: Front Office (checking out)
Duties and Responsibilities
Greet and receive guest in warm and friendly manner.
➢ Answer inbound calls in support of guests needs.
➢ Checking guest out of the airport following (S.O.P) Standard operating procedures
➢ Demonstrate a pleasant and enthusiastic demeanor at all times
➢ Maintain awareness of guest profile
➢ Maintain cleanliness of front desk and surrounding at all times.
➢ Handling guest complaints and concerns in an efficient and timely manner.
➢ Overseeing VIP guests and departures
➢ Providing excellent customer service as per airport standards.
➢ Processing guest's accounts.
Classic Royal Hotel (Kampala Uganda) January 2010-April 2012
Position:Housekeeping Attendant,
Duties and Responsibilities
➢ To ensure that brand standards and procedures are applied.
➢ Responsible for cleaning public area assigned in my section as well as all other services and circulation areas to the highest standards of cleanliness and hygiene.
➢ Report any maintenance repairs immediately to Housekeeping supervisor/Manager.
➢ Clean the areas in correct order and according to the correct procedures as taught and instructed by the supervisor.
➢ Mop, dust, wax, polish, sweep, vacuums all public areas and staff areas such as the lobby, lifts all offices, function rooms, staff locker room, common outlets, backstairs etc.
➢ Maintain, clean, disinfect public area, rest rooms, air conditioning vents, walls, lamps, elevators, carpets, floors and marble precisely according to trained and established methods.
➢ Utilize public area reports, providing Supervisor's with all information such as: Suspicious behavior of resident and visitors.
Maintenance deficiencies, any lost or damage to the property.
➢ Ensure accurate inventories whenever required.
➢ Maintain all Housekeeping equipment clean in good working condition, reports any damage immediately.
➢ Control cleaning supplies according to procedures.
➢ Perform all duties and responsibility in a timely and efficient manner in accordance with established company policies to achieve overall objectives of this position.
➢ To ensure that all potential and real hazards are reported and rectified immediately.
➢ Prepare housekeeping cart for the next day's use.
Refferees,
Available upon request
DECLARATION
I hereby certify that the above information is true and correct according to the best of my knowledge & My Experience. If selected I assure that I would perform to the best of my abilities, early awaiting a Positive response.
ACADEMICS • Certificate in Tourism & Hospitality management - 2009 from Makerere Business school (Uganda)
• High School level Certificate -2008 from Masaka Sec School (Uganda) COMPUTER • Knowledge on Microsoft office like Microsoft word, Excel and like.