Head
Audi
Total years of experience :12 years, 0 Months
of Portfolio Management and Sales
28 FTE, inside sales, support of the sales force and dealer network
Germany (Volkswagen /
world-wide 27 foreign subsidiaries and
about 10.000 employees
2014 SOKA-BAU AG, Wiesbaden
Social insurance and pension fund of the German construction industry, 1.000
employees
10/2013 - 09/2014
2013
of Customer Contact Management
70 FTE, customer contact management of
45 FTE, reporting line to the CEO, member of the pricing, risk and asset
& liabilities committee, strategy, sales, business development,
marketing, product management, profit & loss, pricing, refinancing,
assets and liabilities retail and business
Improved the cost-income-ratio by 118% (2004) to 48% (end of
2007)
Implemented a new operational and organisational structure,
implemented performance management, reduced costs due to
headcount reduction (approx. 20%)
Successfully increased profitability by redeploying the structure of
deposits, gaining new customers, increasing deposits, introducing
new products, developing the commission business
Set up a branch with four employees
Awards for „best online bank“ and „best online business account”
HANS-DIETER ARNDT
Airline, 8.500 employees
VP Customer Interaction & Services
100 internal and 550 external FTE (vendor), reporting line to CCO,
managing the internal customer service centers
with
subsequent promotion to the management
2004 OKM (Management Assessment of Volkswagen AG)
Strategic recommendation M1 - highest recommendation for the
management
Attended diverse internal / external trainings concerning management,
leadership, labour law, social competence, moderation, presentation,
communication, project management, change-management etc.
of Deposit Management (from 03/2003 concurrently Head of
Shared-Service-Center)
28 FTE, inside sales and advisory: sight deposits retail and corporate,
staff accounts, notary trust accounts and acounts of underage persons
of Shared-Service-Center (C-FV)
55 FTE, customer service / inside sales, negotiation of contracts
(internal / external), acquisation of new business and development of
the portfolio business
Drafted concept, acquired clients, founded and set up (within six
weeks) as a credit factory and profit center for various internal
business units like deposits, cards, loans, leasing and insurance -
realised savings in expenses of approx. € 2 million p.a.
Implemented a new operational and organisational structure, a
new salary matrix and a new span of control
Developed internal service contracts in order to allocate services
and costs
Managed the sub-project „organisational structure“ within the
scope of implementation of cooperation business (car finance) with
Services for financial services and automotive, 5.000 employees within the
Services for Customer Contact Management, Consulting, Training, IT-
Services, Sales and
Services for customer contact management, consulting, logistics, IT-
services, sales- and financial-services
250 FTE, turnover € 5 million, business development
Enhanced turnover by approx. 20% as well as progression of
profitability by about 10% within one year
80 FTE; managed both services and the budgets of the assigned
projects, developed the assigned projects
Stand-in for different branches like Göttingen, Northeim and Osterode in the
following tasks: Service, Cash Desk, Advisory and Foreign Department
HANS-DIETER ARNDT
5
TRAINING AND DEVELOPMENT
courses: Commerzbank AG, Göttingen Apprenticeship as a Banker
courses: Commerzbank AG, Göttingen Apprenticeship as a Banker
courses: Commerzbank AG, Göttingen Apprenticeship as a Banker
courses: Commerzbank AG, Göttingen Apprenticeship as a Banker
Military service - infantry, platoon leader, rank: lieutenant