هانز-بيتر Schaaf

New client’s acquisition. Market searches of energy prices. Customer advisory service regarding cost-savings for the ranges gas, electricity, telecommunications and credit cards.

Responsible for increasing Internet Sales of used vehicles. Generating new
business by increasing presents of dealership and available inventory on the
Internet. Work with Webmaster to keep listings current and update with new
inventory. Merchandising inventory on the used car lot to increase walk-in traffic

Provided Global product support, documentation and training for construction equipment. Produced technical bulletins, service manuals in both English and German. Produced Instruction Manuals, Schematics and Blueprints for Electric, Hydraulic, Pneumatic products. Created sales forecasts and budgets for spare parts, domestic and international, and marketed them to appropriate customers. Trained customers and employees in the USA, Europe, Asia and Africa. Provided technical support to affiliates and dealers in Europe, Asia, Africa and the Middle East. Increased spare parts sales by over 5% annually. Reduced printing and mailing cost by electronic documentation and distribution. Increased customer satisfaction by quick and accurate solutions to service issues. Increased product sales 10 % annually by producing new product demos.

Developed test lab for electric motor brush testing, setup test fixtures, tolerances and proper documentation for employees to follow.

Set-up a silicon carbide grinding shop for seal production. Supervised up to 15 employees on shop for silicon carbide production and manufacturing

Install maintain and service optical and machinery. Trained operators and Maintenance personal on operating, servicing and maintaining equipment.
Troubleshoot and repair malfunctioning equipment on the phone and on site.
Responsible for customer service, maintenance and warranty departments.
Responsible for trade show planning, including transport logistic, set-up and tear-down.

Managed two warehouses and logistic with 5 employees. Responsible for
procurement and supply of installation material and systems. Completion of repair commodity. Stocktaking work.

Installed and serviced telecommunication equipment.