هاني Elakabwy, business consultant

هاني Elakabwy

business consultant

property finder

البلد
المملكة العربية السعودية
التعليم
بكالوريوس, English and literature
الخبرات
12 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 7 أشهر

business consultant في property finder
  • المملكة العربية السعودية - جدة
  • أشغل هذه الوظيفة منذ يوليو 2023
Account manager في Traveazy group _ Umrahme
  • المملكة العربية السعودية - جدة
  • نوفمبر 2021 إلى يناير 2023

Worked cross-functionally with other teams to identify opportunities in emerging markets, generating new leads.

• Reported and tracked B2B sales account targets making recommendations to improve sales performance and identify growth opportunities.

• Demonstrated a sales-focused approach to customer service, continually achieving goals and expanding customer base.

• Utilized my work experience and kept up-to-date with latest developments to increase team productivity.

• Resolved issues quickly to maintain productivity goals, enabling team achievement against KPIs.

• Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.

• Contacted and converted potential customers via telephone, email and in-person enquiries.

• Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.

• Proactively contacted clients to secure contract renewals.

• Implemented commission and incentive structure.

• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.

• Tracked industry trends and customer behaviour to develop targeted sales strategies.

Account manager في Traveazy group _ Umrahme
  • المملكة العربية السعودية
  • نوفمبر 2021 إلى يناير 2023
Account manager partner services في Booking.com
  • المملكة العربية السعودية - جدة
  • يناير 2019 إلى نوفمبر 2021

looked after ( Eastern province, Riyadh, and remote areas)

• Gaining commitment: by having the capability to move partner conversations forward and lead conversations to a successful outcome.

• Managing the market: evaluating local market trends and drivers, and effectively manage the performance of a portfolio of accounts to business value.

• Identifying and articulating partner needs: capable to create value for Partners by identifying, clarifying and prioritizing partner needs.

• Formulating solutions: by creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways. • Represented Booking.com in a professional behaviour and act as a role model of the Booking.com values before, during and after interactions with partners.

• Self-awareness, managing and developing myself: by having the capability to achieve business goals and make the difference in interacting with partners.

• Managed existing portfolio 200+ Accounts, and potential leads using and Led Partner product implementations.

• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.

Account executive في Booking.com
  • المملكة العربية السعودية - جدة
  • أغسطس 2017 إلى ديسمبر 2019

Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Consulted with clients on business issues and developed innovative proposals.

• Set and monitored sales targets and identified potential customers by performing.

• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Effectively communicated with clients using well-developed interpersonal skills, helping to improve relationships and rapport.

office Administrator في Booking.com
  • المملكة العربية السعودية - جدة
  • فبراير 2017 إلى ديسمبر 2018

Liaised between clients and account executives to resolve issues quickly and effectively.

• Facilitated day-to-day operations, including staff recruitment, public relations and business development.

• Made travel arrangements by researching and scheduling flights, car rentals and hotel accommodations.

• Organizing files and documents to implement improved workflow and organization.

• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

• Routed agreements, contracts and invoices through signature process.

Customer Service Representative في Al Jazeera International Academy
  • المملكة العربية السعودية - جدة
  • فبراير 2013 إلى أبريل 2016

Responding promptly to customer inquiries.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Provide accurate, valid and complete information by using the right methods/tools.

Sales and Customer Service Representative في Vodafone Egypt
  • مصر - المنوفية
  • أغسطس 2012 إلى فبراير 2013

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

• Identify and assess customers' needs to achieve satisfaction.

Customer Service And Sales Representative في G-Tide Egypt - United Group
  • مصر - المنوفية
  • أغسطس 2011 إلى أغسطس 2012

Generate sales leads and answering questions about warranties or terms of sale.

• Sell products and services, Handle product recalls. Inform customer of deals and promotions.

Call Centre Representative في Vodafone Egypt
  • مصر - القاهرة
  • مايو 2010 إلى مارس 2011

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

• Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

• Logged details of calls to assist data collection and escalated concerns to Team leaders .

الخلفية التعليمية

بكالوريوس, English and literature
  • في faculty of arts
  • يوليو 2009

Specialties & Skills

B2B Sales
Partner Management
Business Development
Account Management
Microsoft office
Business Development
Data Analysis
key account management
Account management
Growth Revenue
Customer service
problem solving
market research
negotiation
operation

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Basic business skills acquisition (BBSA) (الشهادة)
تاريخ الدورة:
May 2010

الهوايات

  • Travelling
  • GYM